Legends

Legends is a holistic agency that specializes in delivering solutions for legendary brands. We approach each project with our 360-degree service solution. Our Global Planning, Global Sales, and Hospitality service solutions collaborate on every project to ensure success across each of our six verticals including professional sports, collegiate, attractions, entertainment, international, and conventions.

Our intellectual property is our people. It's our expertise that makes up Legends. We know what it's like to be on the team, business, or athletic department side, which drives our passion in creating solutions for our partners. Collectively, our leadership has over 300 years of experience in sales and sponsorship, analytics and valuation, hospitality and operations.

The Role

The Food & Beverage Manager is responsible for managing the daily operations of our concessions, premium suites, retail and overall ballpark operations: employee performance management, inventory controls, optimizing profits and providing exceptional guest experiences.

Responsibilities

The Food & Beverage Manager is responsible for managing the daily operations of our concessions, premium suites, retail and overall ballpark operations: employee performance management, inventory controls, optimizing profits and providing exceptional guest experiences.

• Supervise and coordinate activities of the food and beverage outlets staff to ensure that all guests receive prompt and courteous service.\
• Pro-actively deal with guest queries, advising guests on menus and beverage selections, ensure satisfaction with food and service, and if necessary respond to complaints in an expeditious manner.
• Maintain an accurate and up-to-date plan of ballpark staffing needs - Prepare schedules and ensure that all locations are staffed for all shifts.
• Responsible for ensuring consistent high quality of food preparation and service.
• Inventory Management to include: daily, weekly and monthly inventory tracking and working directly with the purchasing manager for supply requisition and delivery schedules
• Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility and labor costs
• Responsible for ensuring that all financial (invoices, reporting) and HR/Payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures
• Supervise general cleaning tasks using standard products as assigned to adhere to health standards.
• Maintains a favorable working relationship with all company employees to foster and promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity and efficiency/effectiveness
• Ensure a safe working and guest environment to reduce the risk of injury and accidents - Completes accident reports promptly in the event that a guest of employee is injured
• Keeps  General Manager promptly and fully informed of all issues (i.e. problems, unusual matters of significance and positive events) and takes prompt corrective action where necessary or suggests alternative courses of action
• Attend weekly operations meetings
• Assist with the management of catering events
• Complete other duties as assigned by Management.
• Ensure that pre game and post game meals are prepared and delivered on time as per the client.
• Assist with the management of the teams retail store and ensure all online orders are sent out in a timely manner.

Qualifications

College degree is preferred.  A combination of practical experience and education will be considered as an alternative.

• Have a minimum of 3 years of hospitality experience in focused on concessions food & beverage and retail management.
• Proficient in the following dimensions of concessions functions: food planning and preparation, inventory management, sanitation, service standards, staffing and employee management, payroll and financial reporting
• Able to organize time effectively, forward plan and prioritize tasks to ensure work load is balanced and urgent situations are dealt with immediately. Ability to multitask and delegate duties when necessary
• Ability to read, speak and write English language in order to interact with staff and guests, additional language skills would be a distinct advantage and benefit
• A genuine interest and understanding in food and drink – wine and cocktail knowledge is essential
• Must have excellent knowledge of food and beverage preparations, service standards, guest relations and etiquette
• Ability to work long hours and flexible shifts including: mornings, nights, weekends and holidays
• Ability to think on your feet and under pressure while maintaining a positive outlook and attention to detail
• Must be punctual and dependable
• Ability to perform under pressure effectively for extensive periods of time while maintaining professionalism
• Knowledge of the appropriate table settings and serviceware

Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and any additional job specific safety training.

Follow and encourage your team to follow all safety policies and procedures, including but not limited to looking for and reporting any unsafe work conditions, and completing company-wide safety training and any additional job-specific safety training.
Report all safety incidents (injuries and illnesses) into the company’s risk management system (Origami Risk) on the same day that the safety incident has been reported to you.

COMPENSATION

$65,000 - $75,000

Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life, and disability insurance, paid vacation, and 401k plan

Location: On-site

Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.

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Education

• Bachelors or better in Hotel/Restaurant Management

Licenses & Certifications

• Alcohol Awareness
• Certified Manager

Skills

• Communication