Overview

In addition to managing a wide variety of events at the complex, the Event Manager also serves as a multi-faceted event manager for producing all levels and types of events. Prepares event outlines and scaled drawings of event areas. Coordinates equipment and personnel service distribution and other functions and duties as required by the event. Serves as manager on-site; delegating assignments, maintaining contact with event promoter from planning the event, move in of event to the facility, the actual event and move out of the event. As Manager of the event, supervises facility operations including outside contractors and facility employees. Prepares and compiles and communicates lessee event expense information for use by the business department in financial settlement of the event.

This role will pay a salary of $40,000-$45,000

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays).

Job Expires: 8/8/24

Responsibilities

• Advance, plan, service, and supervise all events
• Plan, direct and evaluate the work of subordinates
• Provide leadership and guidance for event personnel
• Analyze challenges, identify alternative solutions, and project consequences of proposed actions and implement recommendations in support of organizational objectives
• Monitors assigned event requirements as interfaced with other events and activities scheduled throughout the Complex. Exhibits working knowledge of all event related and departmental procedures in order to facilitate proper coordination of activities.
• Communicate clearly and concisely in the English language, both orally and in writing
• Establish and maintain effective working relationships with lessees/clients, co-workers, part-time staff, contractors, patrons/public and municipal officials
• Work a flexible schedule, including long nights, early mornings, weekends & holidays as needed
• Complete all duties with a customer service focus through teamwork & dedication to Oak View Group’s principles
• Assist in the preparation of building to meet the requirements of upcoming events/shows
• Assist with the completion of pre-show event financial estimates
• Assist with the completion of post-show event settlements
• Advise lessees on services available from independent contractors for events
• Recruit, train, and supervise event staff
• Create work schedules for event staff, delegate assignments, and review performance/results
• Function as a liaison between users of the facility and the facility staff
• Recommend and evaluate required event staffing levels
• Coordinate communication between building staff and show staff during load in and load out
• Investigate and resolve event-related complaints in a professional manner ensuring customer satisfaction
• Make hospitality arrangements as needed
• Create and distribute detailed data sheets prior to every event
• Prepare and approve bi-weekly payroll for all event staff
• Coordinate service needs with Food and Beverage provider & make hospitality arrangements as needed
• Serve as Manager on Duty as scheduled
• Other duties and responsibilities as assigned

Qualifications

• Three to Five (3-5) years of increasingly responsible experience in event management in a stadium, arena, convention center or public assembly facility setting
• Bachelor’s degree from an accredited college/university with major coursework in facility management, hospitality management, business, or related field
• Strong oral and written communication skills
• Strong computer skills in Microsoft Office applications, word processing, and Internet
• Possession of, or ability to obtain, a valid drivers’ license
• Knowledge of operational characteristics of events
• Ability to identify the needs of users of the facility
• Working knowledge of the principles of facility management, services and equipment for a similar facility.
• Experience with budget preparation and control.
• Knowledge of crowd management and control techniques
• Knowledge of customer service practices
• Knowledge of principles of supervision, scheduling, and training employees
• Demonstrated familiarity with facility use contracts
• Knowledge of fire and public safety regulations
• Knowledge of A/V equipment and electronic systems in public assembly facilities
• Experience with budget preparation and control
• Familiarity with terminology used in entertainment/convention/public assembly settings
• Experience with AutoCAD is preferred but not required
• Certified Meeting Professional Certification (CMP) is plus, but not required.