Overview

The General Manager is responsible for the efficient, professional and profitable operation of the Thief River Falls Complex. In addition to managing the day to day business operations, the General Manager solicits new sources of revenue, both on and off the venue property. Responsible for overall management, promotion, and operation of the facility, including construction, purchasing, policy administration, booking, marketing, finance, food and beverage, box office, advertising, security, production, maintenance, and related operations for the Complex. This position is responsible for the development, coordination and management of all aspects and strategies for Thief River Falls Complex. 

This role will pay a salary of $80,000-$90,000

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays).

Job Expires: 8/8/24

Responsibilities

• Plan, direct and coordinate day- to -day activities and all major events.
• Arrange for and otherwise book Events at the venue, develop and maintain relationships with reputable promoters, local market contacts, agents and talent affiliates to attract concerts, shows, entertainment events, etc.
• Coordination includes design of where and how an event fits within the Complex, event planning and logistics based on event needs and budgets and overall contract negotiation.
• Negotiate extensive contracts with promoters, artists, tenants, vendors, contractors and sub-contractors. Develop ticket pricing and related service charges between promoters, Coliseum Box Office and Ticketmaster (industry leading ticket vendor). 
• Administration of specific plans and programs prescribed by corporate directives, to include: HR, Sales and Marketing, quality assurance, energy efficiency, safety/emergency procedures, crowd control and crisis management practices, or other areas as needed.
• Assumes full management responsibility for all operational aspects of the Complex facilities and staff.
• Direct decision process over selection and procurement of major capital assets and operational supplies needed to keep the facility operating at appropriate service levels.
• Manage the activities of senior level operational staff to include hiring, training, motivating, evaluating and, if necessary, working with various staff to correct deficiencies.
• Inspect, review, verify, modify and implement procedures and oversee the work performed by staff to ensure that event held at the Complex are serviced, without disruption, and that they fully satisfy the expectations of tenants/promoters and of the general public with the goal of retaining existing events, bringing new events in by successful reputation and through solicitation and through establishing long-lasting relationships. 
• Prepare a proposed annual Operating Budget and submit such proposed budget to client/corporate.
• Provide final approval for all contracts and agreement.
• Attend conferences and trade association meetings.

Qualifications

• Bachelor’s degree or better from an accredited college or university in Business/Hospitality Management or related field.
• Minimum of eight (8) years management experience in an Arena, Convention Center, Hotel or other similar public assembly facility preferred
• The ability to research, develop and maintain relationships with artist agents, artist management as well as local, regional and national promoters.
• Proven leadership skills
• Demonstrated knowledge of event solicitation and presentation, public relations, advertising and media relations and event planning, facility operations, budget preparation and personnel management
• Ability to apply conflict resolution and problem-solving skills in a team-oriented environment
• Ability to express ideas clearly through both oral and written communication
• Superior Sales and Marketing skills
• Knowledge of budget preparation and control
• Considerable knowledge of safety regulations and other federal, state or local laws and regulations
• Effectively work under pressure and meet tight deadlines in a fast-paced environment
• Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, professional and courteous manner which fosters a positive, enthusiastic and cooperative work environment.
• Ability to make sound business/operations decisions quickly and under pressure.
• Ability to speak, read, and write in English.
• Solid working knowledge of computer applications: Microsoft office, POS systems, timekeeping systems.
• Ability to work well in a team-oriented, fast-paced, event-driven environment.
• Possess a thorough working knowledge of all existing concessions and premium services locations: geographical location, equipment, evacuation procedures, adjacent employee and guest areas, and facility access.
• Possess valid Food Handlers certificate and Alcohol Service Permit if required by state or local government.
• Possess thorough working knowledge of all applicable sanitation requirements, food preparation guidelines, alcohol service policies, safety standards, etc. pertaining to Oak View Group and venue concession and premium services operations.
• Ability to calculate basic and complex math functions (addition, subtraction, multiplication, division, percentages).
• Ability to consistently adhere to the highest standards of integrity, professionalism, ethics and confidentiality.
• Ability to work independently with little direction.