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The Customer Service Representative is responsible for providing superior customer service in a fast-paced call center environment with the ability to keep information organized while handling several situations at once. This position is an outstanding opportunity for a detailed –oriented team player with a positive, enthusiastic, and strong customer focused mentality. Our Customer Service Representatives take incoming calls, emails, or chats from our customers who may have questions concerning lost packages, exchanges/returns, shipping information, billing and a variety of other concerns. They also assist our customers with ordering, sizing, checking availability and navigating our website. This position will be fully in-office M-F 8am – 5pm. Once an initial 60 days has passed and rep has shown ability to work independently, Reps can work-from-home on Mondays and Fridays.
Education and Experience:
- High school diploma preferred
- 1-3 years prior Customer Service experience (any customer service)
- Proficient in MS Office applications
Key Competencies:
- Customer Service Focus
- Problem analysis and Problem solving
- Decision Making
- Initiative
- Active listening
- Stress Tolerance
- Excellent problem-solving skills
- Organized, combined with multi-tasking ability
- Excellent Written and Verbal Communication Skills
Job Duties:
- Able to work well within a team
- Assist customers via phone and/or email and online chat to ensure they have the best possible experience
- Able to give detailed feedback when following up with a customer
- Able to be a part of the team where we drive a performance-based environment, metric driven by utilizing/analyzing real time data
- Work effectively within a team-oriented environment
- Drive continuous improvement to ensure quality standards are excellent
- Ability to remain calm and focused during challenging customer interactions
- Resolve customer issues with first call resolution in mind
- Ability to make judgment decisions in accordance with policies and procedures.
Perform other functions and activities as directed by the Retail
The Dallas Cowboys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
