The Houston Texans are seeking an individual for the position of Guest Experience Representative.
The Texans CHARGE
Be Champions in Every Way by Cultivating Excellence and Fearlessly Evolving
The Texans Teammate Habits:
Dedication to the Team
Be Adaptable
Passion for Work
Win with Integrity
Own the Outcome
Basic Function:
Interact with guests at Texans and LSSE game/event to ensure the highest level of customer service is being provided to guests and assist in the execution of programs that enhance the fan experience.
Duties & Responsibilities:
- Answer all guests’ questions and take ownership in resolving and following through on all customer service issues.
- Collect and log data regarding the fan experience for the guest experience booths and kiosks. Effectively communicate information to Guest Experience Supervisor/Coordinator and Stadium Command Center.
- Exhibit a fun, friendly, guest service-oriented attitude and professional appearance; always providing exceptional customer service to all guests.
- Maintain a working knowledge of stadium operations and procedures to effectively assist with general questions.
- Be a source of information for other gameday employees and/or guests regarding Club gameday activities.
- Inform and execute NFL Best Practices, Fan Code of Conduct, Track Your Texan duties, manage giveaways, lost and found, comments, ticket issues, Responsible Fan Program, and general information.
- Be knowledgeable and proficient with the Houston Texans App to help guests navigate to different programs offered.
- Attendance is required at all ten (10) Texan’s home games, including play-offs, and five (5) LSSE events, at NRG Stadium.
- Job requires walking around and standing for prolonged periods of time in various Club premises in and around NRG Stadium and NRG Park, as may be assigned.
- Perform various other tasks that may be assigned from time to time by Guest Experience Management Team.
- Subject to reasonable accommodations, position requires routine face-to-face personal interaction with other Club personnel; therefore, job responsibilities must be physically performed in the Club offices and not in a telecommuting manner.
Position requires routine face-to-face personal interaction with other Club personnel and fans at NRG Stadium and/or NRG Park during Houston Texans football games and other Club events; therefore, job responsibilities must be physically performed in the Club offices and/or at NRG Stadium/NRG Park as may be assigned and not in a telecommuting manner.
Subject to reasonable accommodations, position requires face-to-face personal interaction with other Club personnel and fans at Houston Texans home games, at other Houston Texans sponsored events held in and around NRG Stadium and/or NRG Park and at other locations in the Houston metropolitan area; therefore, responsibilities must be physically performed at the designated location and not in a telecommuting manner.
Education/Experience:
- High School Diploma required.
- Customer service experience preferred.
- Effective verbal, written and interpersonal communications.
- Possess excellent attention to detail.
- Hospitality driven.
- Must have a positive attitude and ability to deliver world-class service with a smile.
- Ability and internal drive to demonstrate a winning attitude and a strong work ethic in the performance of all job responsibilities.
- Must have the ability to anticipate needs, assess situations and act accordingly.
Physical Requirements:
- Occasional travel related to job duties and responsibilities.
- Must be able to lift and carry up to 10 lbs.
- Must be able to talk, stand, walk, sit, drive, bend, squat, climb, twist and reach as necessary.
Title: Guest Experience Representative
FLSA Status: Hourly, Non-Exempt
Department: Community Development
Reports to: Guest Experience Coordinator
Please note that while resumes of all candidates will be considered, as a way for the Texans organization to acknowledge and reciprocate the tremendous support given the Team by local fans and the local community in general, qualified candidates with permanent addresses in the Houston metropolitan and surrounding areas will be given first consideration whenever possible.
If your skills and experience match our available position requirements, a Human Resources representative will contact you directly. Due to the volume of resumes received by the Houston Texans, we are unable to provide updates on the status of individual applications.
The Houston Texans organization is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
