Overview:
The Group Events Specialist position gives you the opportunity to continue your career growth as a Ticket Sales professional, while working in a fast-paced, hardworking, and highly rewarding environment. In this role, you will complete a formal training program and learn the pillars for success that are instilled upon every Worcester Railers HC team member. You will also receive guidance and training on potential career paths on the revenue-generating side of the sports industry.
The main responsibility of the Group Events Specialist is the task of generating new business with the sale of Group Ticket packages, Premium Hospitality group packages, and Suites for the Railers. Additionally, this team member will also serve as the main service representative to a current book of Season Ticket Members for the Railers, while also generating new business revenue with set goals for Group Tickets, Suites, New Season Ticket sales, Partial Plans, and Season Ticket Renewals.
How to Make the Team:
The Group Events Specialist should exhibit a passion for ticket sales, willingness to grow and learn and be motivated to the next great step in their personal career, while continuing to help our organization grow upon our recent success. Characteristics that are also valued include a Positive Attitude, Strong Work Ethic, Coachability, Leadership, and a Passion for your Craft.
Responsibilities:
- Generate revenue through Season Ticket sales, Partial plans, Suite sales, and Group Sales via outbound sales campaigns for the Worcester Railers HC.
- Actively contact past and potential customers, along with prospecting leads to generate ticket sales revenue of all offered packages.
- Handle inbound sales calls as a main contact for the team from prospective clients for all ticket packages.
- Meet or exceed set revenue goals for all ticket packages.
- Make a required minimum of 50 outbound sales calls and/or 2 hours of customer talk time each day, along with set in-arena and out of the office meetings with prospective leads.
- Document all customer interaction through Salesforce CRM and process all sales through Ticketmaster Archtics.
- Be available for all game days and other special events as needed with a goal of revenue generation, group event planning, and other Ticket Sales responsibilities.
Qualifications:
- Bachelor’s degree required
- Sales and/or service experience in a sports or hospitality industry a plus but not required.
- Internally motivated and coachable individual with passion for learning skills to be a revenue generator in sports.
- Focused on growing a career in the sports industry.
- Proficient computer skills and experience with Microsoft Office.
- Knowledge of Ticketmaster Archtics a plus but not required.
- Must be able to work flexible hours, including evenings, weekends, and holidays.
- Possess a strong work ethic and excellent written and verbal communication skills.
- Must be highly motivated and positive with strong aspirations to be successful in a sales career.
- Must be able to provide own transportation to/from work as well as events outside of normal business hours
What Skills You’ll Use:
- Organization: Handle multiple projects and tasks, while always following up and following through.
- Collaboration: Work with other departments to maximize sales opportunities.
- Accountability: Take complete ownership of your work and “run your own business”.
- Critical thinking: Think on your feet and take the lead with customer service through problem solving.
- Creativity: Be a key contributor to the team with new ideas and concepts with a focus on executing.
The Benefits:
- Competitive full-time salary, paid twice per month
- Aggressive sales commission plan on every ticket package sold
- A fun and exciting work environment and culture with an emphasis on competition-based contests with rewards
- Paid Time Off, including vacation, sick time, and holidays
- Comprehensive Medical and Dental benefits
- 401K company match opportunity after one year of employment
The Fine Print:
Worcester Railers HC are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
