Position: Group Sales Representative
Department: Sales
Reporting To: Director, Group & Inside Sales
Our Purpose:
We are building a championship organization that serves our fans, community and business partners through world class sports and entertainment. We believe that Winning Matters, our Fans come first, with risk comes reward, great teams can achieve unimaginable results, honoring the Pacific Northwest is our duty and driving the business is our responsibility.
Since the team was awarded in 2018 through to our first puck drop in 2021, the Kraken brand has become one of the most recognized and beloved in the NHL. Playing at Climate Pledge Arena, the most sustainable arena in the world, we want to provide a memorable experience every night and make fans for life. Our joint foundation, One Roof Foundation aims to advance equity and sustainability by increasing opportunities to thrive for our most vulnerable young people and communities.
Our Commitment to Diversity, Equity, and Inclusion in Hiring:
The Seattle Kraken aspire to write a new playbook in sports and entertainment that includes everyone. In alignment with this vision, if you don’t meet every job requirement listed—or if you haven’t played ice hockey before or are still learning about the sport—we still encourage you to apply. We understand you may bring other relevant experiences and expertise to help us become the highest performance organization we can be. One of our core values is ‘Make Us Better’ and we recognize diversity, equity and inclusion as a critical business strategy.
If you’d like to request an accommodation in the application or interview process, please let us know by emailing: [email protected].
Position Summary:
Climate Pledge Arena and the Seattle Kraken are seeking a highly motivated, competitive, & coachable individual who is passionate about the business side of the sports industry. This hybrid Coordinator + Sales position focuses on coordinating with the group sales & ticketing teams to maximize efficiencies within the department while generating revenue. As a team, we are committed to the process of developing this individual on both a personal and professional level. This is a full-time position.
Essential Duties & Responsibilities:
- Responsible for full-menu selling for Kraken; including but not limited to group tickets, season tickets, premium products.
- Make a minimum of 60 touchpoints (including a minimum of 30 phone calls) each day with the goal of generating new sales and revenue through self-generated and provided leads.
- Responsible for streamlining sales efforts using Smartsheet.
- Proactively seek new leads through referrals, prospecting, and networking.
- Meets or exceeds weekly and monthly sales goals.
- Provides phone support and follow-up of ticket sales campaigns.
- Maintains detailed records of clients and prospects in the CRM system.
- Provides immaculate customer service to any inbound calls or emails.
- Joyfully work event day functions as assigned.
- Maintain good attendance and punctuality.
- Other duties as assigned.
Required Experience & Qualifications:
- Bachelor’s Degree or equivalent combination of experience and education.
- Relentless pursuit for excellence, determination, and creativity.
- High level of expertise in efficiency and processes.
- Highly disciplined with excellent focus.
- Past sales experience a plus, but not required.
- Ability to be prompt and on-time.
- Strong desire to start or continue career in the sports industry.
- Works well in a team environment.
- Must be a strong communicator and cross-organizational collaborator.
- Always demonstrates a positive and professional attitude.
- Ability to maintain a flexible work schedule (evenings and weekends).
- Strong verbal and written communication skills, with an expert ability to present and communicate new ideas and concepts.
- Extremely organized and detail oriented, resourceful, quick learner and able to handle multiple projects simultaneously.
- A high degree of personal integrity and consistently put the interests of the organization first.
- Must be a fierce communicator and cross-organizational collaborator.
Preferred Experience & Qualifications:
- Prior experience using a CRM system/Salesforce is preferred.
- Prior experience using ticketing software Archtics is preferred.
- Prior experience using DocuSign is preferred.
- Prior experience using Smartsheet is preferred.
Total Rewards Package:
- Compensation:
- In accordance with Washington’s Equal Pay and Opportunity Act, the expected pay range for this position is $23-26/hr. Actual base pay will depend on employee’s experience and other job-related factors permitted by law.
- Bonus eligibility
- Monthly cell phone stipend
- Benefits & Perks:
- Company-paid medical, dental, and vision insurance, including premiums for eligible dependents enrolled in the plans
- Company-paid life insurance and short & long term disability insurance
- Company-paid employee assistance program and Headspace subscription
- Flexible spending accounts and voluntary accident, critical illness, and hospital indemnity insurance available
- Company-paid Orca card
- 401k (pre-tax and Roth) with Company match up to 4%
- 10 vacation days, 3 personal holidays, and accrued sick time
- Minimum 10 paid holidays per year
- Paid parental leave
- Kraken ticket stipend and employee only pre-sale opportunities to non-Kraken events
- Discounts at the Kraken Team Stores, Kraken Community Iceplex, 32 Bar & Grill, and other partners
- Company-wide recognition platform
- Corporate office located at the Kraken Community Iceplex in Northgate; within walking distance of the Northgate Light Rail Station and Northgate Transit Center; free parking
Working Conditions:
- Minimal Travel (<10% travel): May be required to travel. Trips may require air travel and/or overnight stay away from home for one or more nights.
- Must be able to work a flexible schedule inclusive of weekends, nights and holidays required
- Frequent bending, lifting 15-20 pounds, sitting, exposure to multiple external elements, extensive walking through the building including inclines and stairs.
Seattle Hockey Partners, LLC and Seattle Arena Company, LLC are proud to be an equal opportunity workplace. We do not discriminate on basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or any protected category prohibited by local, state or federal laws.
Experience
Preferred
