Job Title:  Membership Services Executive, Colorado Rapids

Department: Soccer Season Tickets Sales

Business Unit: KSE

Location: Commerce City, CO

Reports To: Manager, Membership Services

Employment Type: Full Time - Hourly–Non-Exempt

Supervisor Position: No

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Kroenke Sports & Entertainment (KSE) is an American Sports and Entertainment holding company based in Denver, Colorado. KSE is committed to providing world class sports and entertainment for both live and broadcast audiences. We are the employer of choice as the owner and operator of Ball Arena, DICK’S Sporting Goods Park, the Paramount Theatre, Denver Nuggets (NBA), the Colorado Avalanche (NHL), the Colorado Mammoth (NLL), KIMN,KXKL, KKSE (FM/AM), Altitude Sports & Entertainment, Major League Fishing/Fishing League Worldwide (MLFLW), Winnercomm, Outdoor Sportsman Group and Skycam.

Nature of Work:

The Colorado Rapids are seeking highly motivated, coachable individuals who are passionate about generating revenue on the business side of the sports industry. This position is responsible for being the main point of contact for Colorado Rapids Season Ticket Members and will have a significant role in growing the membership base year over year. The primary responsibilities include developing meaningful client relationships and providing exceptional customer service, which assist in renewing Season Ticket Membership accounts annually. This position will have additional responsibilities to generate new business revenue through the sale of membership packages, premium seating, group tickets, and incremental cross-sale or up-sale opportunities within their membership base.

Examples of work performed:

• Provide high-end level of service to existing & new season ticket accounts
• Generate new ticket sales revenue by focusing on current Colorado Rapids Season Ticket Members through membership add-ons, referrals, cross selling group and premium spaces
• Handle a high level of sales activity, including a minimum number of outbound calls and touchpoints per day 
• Meet defined yearly renewal goals during a yearly autorenewal campaign to retain current Season Ticket Members
• Work various Colorado Rapids events, including home games, Season Ticket Member events, and ticket on-sales (minimum of 19 events per year)
• Maintain up-to-date knowledge of team events, Season Ticket Member benefits, and stadium details, while effectively and enthusiastically communicating details to Season Ticket Members
• Assist in executing customized programs, benefits and events to drive member loyalty
• Ensure customer data and profile requirements are accurately represented in CRM database
• Educate Season Ticket Members of all applicable membership benefits, programs and events
• Handle Season Ticket Member inquiries, issues and provide applicable solutions to maintain a positive relationship between Season Ticket Members and the Colorado Rapids.
• Manage daily correspondence

This description is a summary only and is describing the general level of work being performed, it is not intended to be all-inclusive. The duties of this position may change from time to time and/or based on business needs. We reserve the right to add or delete duties and responsibilities at the discretion of the supervisor and/or hiring authority. 

Working Conditions & Physical Demands:

• Typical Office Conditions
• Ability to maintain a flexible work schedule (evening, weekends and sometimes holidays)

Qualifications

• Minimum
  1. Bachelor’s degree in a related field from an accredited college or university  
  2. 1 year sales experience in Sports or related industry (Inside Sales preferred)
  3. Ability to acquire or produce and maintain a valid driver’s license and meet company vehicle driving standards
  4. Applicants must meet minimum qualifications at the time of hire
• Preferred
  1. A completion of an Inside Sales program with a professional sports team
  2. Bilingual in English/Spanish is a plus

Competencies/Knowledge, Skills & Abilities

• Highly motivated, outgoing personality with a strong work ethic and desire to excel in sales
• Strong verbal and written communication skills
• Works well in a team environment
• Demonstrates a positive and professional attitude at all times
• Considerable knowledge of basic sales techniques
• Extensive knowledge of Major League Soccer and Colorado Rapids
• Ability to handle multiple tasks simultaneously with a high degree of detail against short deadlines
• Ability to quickly build rapport with Season Ticket Members and assess their needs
• Computer skills emphasizing Microsoft Office and Microsoft Dynamics

Compensation

Benefits Include

• 12 Paid Company Holidays
• Health Insurance (Medical, Dental, Vision)
• Paid Time Off (PTO)
• Life Insurance
• Short and Long-term Disability
• Health Savings Account (HSA) 
• Flexible Spending plans (FSAs) 
• 401K plan/Employee Match

All applicants for employment at KSE may be required to be fully vaccinated against COVID-19 prior to commencing employment. Applicants who receive a conditional offer of employment may be required to produce proof of vaccination status prior to their first day of employment. Applicants with qualifying disabilities or bona fide religious objections, or who are pregnant, may be exempted from this requirement or otherwise accommodated if they are unable to be vaccinated.

Equal Employment Opportunity

Kroenke Sports & Entertainment (KSE) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.