LEGENDS

Founded in 2008, Legends’ operating divisions worldwide include – Global Partnerships, Global Sales, Hospitality, Global Planning, Global Merchandise, Legends IQ, Attractions, Growth Enterprises – offering clients and partners a 360-degree data and analytics fueled service solution platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning, and realizing exceptional experiences in sports and entertainment. For more information, visit www.Legends.net and follow us on Twitter and Instagram @TheLegendsWay

THE ROLE   

The Customer Service Representative is responsible for executing orders to ensure the customer experience is as smooth as possible to aid in business growth and retention.  The Customer Service Representative oversees customer orders from start to finish to ensure completion, accuracy, and customer satisfaction. 

ESSENTIAL FUNCTIONS

The Customer Service Representative plays a vital role in the Company.  Other duties may be assigned to meet business needs.  The essential duties and responsibilities of the position include:

• Quotes product based on customer specifications
• Orders product based on customer requests
• Completes art sheets required prior to an item being prepared for production
• Inputs customer orders into invoicing system
• Reviews customer billing and invoicing prior to it being submitted to the customer
• Reviews and updates quarterly WIP reports and submit to Vice President of Sales
• Provides customer support regarding orders, returns, shortages, damages, and back ordered products
• Processes customer credits in the invoicing system
• Supports outside sales Representatives and their customers
• Reconciles vendor invoices with customer invoices
• Meets with customers to determine their needs and advise them on how ADPRO can help meet those needs
• Checks in and receive products from vendors when time sensitive
• Files customer order documentation
• Attends outside sponsorship events and company sales

SKILLS AND ABILITIES

Based on the essential and other duties and responsibilities of the position, the Customer Service Representative should have a number of professional skills and abilities:

• Good interpersonal and customer service skills, well-developed verbal and written communication skills, and the ability to work with internal and external clients
• Sound organizational, records management, time management skills, and attention to detail
• The ability to effectively prioritize responsibilities, meet assigned deadlines, and manage the related stress

QUALIFICATIONS

Based on the technical and professional responsibilities of the position, the Customer Service Representative is required to have:

• A bachelor’s degree
• A minimum of one year of experience in a similar position, or
• An equivalent combination of education and experience
• Proficient in Microsoft Office products, invoicing systems, online vendor sites

COMPENSATION

Salary Range: $20-$24/hr

Competitive salary, commensurate with experience, and a generous benefits package that includes: medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

Location: On Site

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, talk, hear, use hands and fingers, and handle controls. The employee frequently is required to reach with hands and arms. The employee is required to stand, walk, and stoop. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.