Job Title: Event Auditor
Department: Safety & Security
Reports to: Director of Safety, Security, and Guest Experience
Job Summary:
The Event Auditor will play a key role in helping FC Cincinnati improve its event day experience as it helps FC Cincinnati evaluate its front-line staff. By blending into the crowd and assuming the role of a fan at soccer matches and other events hosted by the club, the Event Auditor will test and evaluate various aspects of the TQL Stadium event day experience, at times in line with a role of a Secret Shopper.
The Event Auditor will have a list of tasks to complete during each event and will be expected to submit a post-event evaluation form to the Director of Safety, Security, and Guest Experience. The Event Auditor may be asked to participate in follow-up meetings to explain their experience more fully at each event.
Work Hours
The Event Auditor is an event-based position, including nights and weekends. A typical event lasts five to six hours. The post-event evaluations and follow-up meetings will take less than 2 hours and can be virtual.
What You’ll Do:
- Serve as an Event Auditor during TQL Stadium Events.
- Test and evaluate various aspects of the TQL Stadium match day experience.
- Interact with and evaluate TQL Stadium’s Guest Experience and Security staff members. While not currently planned, this position could also interact and evaluate other areas such as parking, concessions, merchandise, etc.
- Assess the cleanliness and organization of various locations within TQL Stadium (Team Store, restrooms, etc.)
- Complete post-event evaluations of the TQL Stadium match day experience, staff and protocols.
What You’ll Bring:
- Critical and creative thinking skills
- Ability to work both independently and with others
- Solid interpersonal skills
- Excellent verbal and written communication
- Attention to detail
What You’ll Need:
- High School Diploma or equivalent
- Sports or event experience is preferred
- Reliable transportation
- Ability to stand and walk for extended periods
- Reliable phone with a working, clear camera
Why You’ll Love FCC:
- FCC welcome gifts
- Tour of TQL Stadium
- Discount off team store merchandise
- Team building and networking opportunities
- Paid flat rate per event
- Free parking during events
- Meal provided during events
About FC Cincinnati
FC Cincinnati is a Major League Soccer team playing at TQL Stadium in Cincinnati, Ohio. The club’s diverse ownership group is led by controlling owner Carl H. Lindner III; as well as managing owners Meg Whitman and Dr. Griff Harsh; Scott Farmer; and George Joseph. Founded in 2015 by Lindner and President/Co-CEO Jeff Berding, FCC began play in the United Soccer League (USL) in 2016. The club won the 2018 USL Regular-Season Championship and earned postseason berths in all three of its USL seasons. In 2017, FC Cincinnati also advanced to the semifinals of the Lamar Hunt U.S. Open Cup, a run that included victories over two MLS squads. FC Cincinnati entered MLS as the 24th team in 2019 and opened the club’s 26,000-seat soccer-specific TQL Stadium in the West End neighborhood in 2021. FCC won the 2023 Supporters’ Shield – the annual award given to the team with the most points in the regular season – and clinched a spot in the 2023 MLS Playoffs for the second straight year. FC Cincinnati is one of Sports Business Journal’s “Best Places to Work in Sports 2023,” named to the Honor List as one of “75 Great Sports Companies to Call Home.”
About TQL Stadium
TQL Stadium, home of FC Cincinnati, is one of the most ambitious soccer-specific stadiums in North America and the world. Critically acclaimed firm Populous designed an innovative and forward-thinking stadium that is one of the largest soccer-specific facilities in Major League Soccer. TQL Stadium has been named Best Venue at the 2022 World Football Summit in Madrid and the 2022 Prix Versailles World Title in the Sports Category in Paris, France (redundant)
The Stadium has five team locker rooms, including a comprehensive team suite for FC Cincinnati that features a dressing room, coach’s office, lounge, equipment storage, and the Mercy Health Center of Excellence for the team’s medical and game day fitness needs. Within 18 months of the Stadium’s completion, TQL Stadium has featured the U.S. Men’s and Women’s National Teams, including the USMNT’s FIFA World Cup Qualification match vs. Mexico and a legendary rock band, The Who concert.
The closest seats are within 15 feet of the pitch at the $250 million, privately funded Stadium. The design includes 53 traditional suites and 4,500 premium seats throughout four premium club spaces. FC Cincinnati’s supporters’ section, “The Bailey,” has grown to be more than 3,100 strong and loom over opponents at a 34-degree angle at the Stadium’s north end. A 360-degree canopy roof covers every seat in TQL Stadium, allowing sufficient sun to grow a natural grass field.
About Mercy Health Training Center
In 2019, the club opened the state-of-the-art Mercy Health Training Center (MHTC) in Milford, Ohio. Designed by MSA Sport, the $30 million, 24-acre facility includes three full-size, lighted soccer fields – including two stabilized natural grass surfaces and one synthetic turf surface – and a goalkeeper-specific training area. The MLS team is housed in a 30,000 sq. ft., multilevel building abutting the fields, including a separate, 4,000 sq. ft. wing of the building for the FC Cincinnati Academy.
Additionally, there is a 3,000 sq. ft. maintenance facility on the property. In the design process, the MSA Sport design team benchmarked training grounds worldwide, including the best in Europe, South America, and Asia. The design meets the original goal of developing one of Major League Soccer and North America’s premier and most progressive team facilities.
FC Cincinnati is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
