In this role, you will engage and connect with our fans/customers by providing excellent customer service. You will be an expert in our products and general information about the team. You will use this expertise to educate, inform, create excitement, inspire and outfit our fans/customers. You will offer information to the customer on current merchandise assortment, ticketing for games, store promotions and events, and execute operational processes effectively and efficiently. Your goal is to bring New Mexico United to life for our fans/customers while building team and store loyalty and delivering with productivity.
As Retail Associate, your primary duties shall be as follows:1
● Greeting customers, responding to questions, improving engagement with
Merchandise, promoting the team and providing outstanding customer service.- ● Operating cash register, processing credit card transactions, and balancing
drawers. - ● Answering telephone calls with customer service questions and issues.
- ● Directing customers to merchandise within the Team Shop.
- ● Superior product knowledge and knowledge of the team.
- ● Increasing Team Shop sales.
- ● Maintaining an orderly appearance throughout the retail floor.
- ● Setting up merchandise displays on the retail floor and maintaining the
back-stock room. - ● Aiding customers throughout the store,
- ● Assisting with inventory stock counts.
- ● Organizing merchandise in the warehouse space.
- ● Box/prepare merchandise for shipping.
- ● Ship customer orders in a timely manner.
- ● Receive multiple shipments at the warehouse daily
- ● Work flexible hours to accommodate events, games and retail store needs
- ● Knowledge of the inventory system
- ● Ability to process returns
- ● Other duties as assigned
