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POSITION: Ticket Office Supervisor
DEPARTMENT: Ticket Office
REPORTS TO: Ticket Office Manager
FLSA STATUS: Hourly, Non Exempt
Summary
As the world’s leading venue management company and producer of live event experiences, ASM Global is the preeminent management and content partner with over 350 venues worldwide. Operating and investing in the world’s most important stadiums, arenas, convention centers, and theaters requires unmatched dedication and the most profound expertise. Our focus is YOU! Through investments in growth, resources, and technology we strive to enhance the experience of our internal Team Members and to continue creating amazing live experiences for the guests that we serve.
The Fishers Event Center has an immediate opening for a full-time Ticket Office Supervisor. This position will assist the Ticket Office Manager in overseeing ticket sales and all aspects of Ticket Office operation by performing the following duties personally or through subordinates:
Essential Duties and Responsibilities
- Assist with preparation of a daily report of business transactions.
- Assist with nightly deposits and reconciliations.
- Supervises and schedules ticket sellers
- Processes promoter requests, group sales orders and complimentary ticket offers.
- Responds to customer complaints and service requests to maintain a positive rapport with the ticket buying public.
- Maintains files on each event that consist of seats on-hold for the building and promoter, complimentary ticket vouchers, event audits and ticket inventory schedules.
- Maintains accurate count of tickets sold
- Sells tickets as needed
- Opens and/or closes ticket office as required.
- Demonstrates excellent customer service skills; responds promptly to customer needs; responds to requests for service and assistance; able to work independently and handle most Ticket Office questions without assistance.
- Efficiently and courteously answers questions concerning prices, seating and events. Gives information concerning coming attractions.
- Answer phone calls and questions for walk ins.
- Other duties as assigned
Supervisory Responsibilities
- Assists the Ticket Office Manager with management of Ticket Sellers. Carries out supervisory responsibilities in accordance with SMG's policies and applicable laws.
- Assists in training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems.
Qualifications
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to work with minimal supervision
- Ability to work flexible hours based on events, including daytime, evening, weekends and holidays, as needed
- Must be able to speak, read, and write English
- Must have professional attitude and appearance
Education and/or Experience
- High school diploma or general education degree (GED)
- 1 to 2 years related experience required
- Or equivalent combination of education and experience
- Experience in accounting and customer service essential
- Ticket Office experience in a similar environment strongly preferred
- Supervisory experience desired
Skills and Abilities
- Excellent communication, problem solving and organizational skills required
- Demonstrated knowledge of accounting and financial procedures, including record keeping and reconciliation
- Knowledge of supervisory principles and practices
- Ability to coordinate and schedule staff
- Excellent good customer service and public relations skills
- Demonstrated knowledge of ticket selling/Ticket Office operations
- Experience with spreadsheets and computerized ticket systems desirable.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to perform responsibilities. The person must be able to climb stairs and walk long distances to access all seating. Specific vision abilities required by this job include close vision.
General work schedule will be Wednesday through Sunday unless events schedule requires otherwise.
Pay Rate $20 - $22/hr
NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. The immediate supervisor may elaborate on or add to the above list if the duties come within the employee’s realm of responsibility.
ASM GLOBAL is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
