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ASM Global, the leader in privately managed public assembly facilities, has an immediate opening for an Operations Supervisor at the Huntington Convention Center of Cleveland. The Operations Supervisor reports to the Operations Manager and provides supervision and guidance of house crews during set-up, breakdown, changes, and upkeep for all events. This position oversees all housekeeping activities and ensures utmost appearance and cleanliness of the building.
Essential Duties and Responsibilities
- Directs and oversees housekeeping and setup team members engaged in the cleaning, setup, and breakdown of events within facility.
- Follows and tracks the preventive housekeeping and maintenance measures for non-mechanical aspects of the facility.
- Practices and enforces a safe and healthy working environment by enacting ASM Global policies including VenueShield and other third-party certifications as guided by management. Strictly practice any and all guidelines issued by governmental agencies and report those who fail to adhere to expectations.
- Anticipates problems and provide appropriate solutions, keeping operations management team informed of changes.
- Assures facility readiness and smooth operations of events for first class customer service.
- Works collaboratively with internal and external partners on the efficient execution of department responsibilities without impeding or delaying the work of others.
- Utilizes multiple computerized task management systems and ensures completion of assigned work.
- Enforces employee dress code and grooming standards.
- Coaches team members in a manner that yields continual productivity and promotes an engaging work environment.
- Gains an intermediate understanding of union guidelines and how to work efficiently within them.
- Inspects completed work for compliance to company standards and client needs.
- Understand and embrace the Green/Sustainability Initiatives; promote adherence through following expectations and coaching of operations department team members and colleagues.
- Coordinate the disbursement of department supplies in accordance with department zone allocation plan; prepare to make adjustments based off event needs.
- Submits maintenance requests for repairs, damages and preventative maintenance.
- Follows and enforces company policies for team members ensuring utmost safety regulations; Including the proper use of all chemicals by Housekeeping team members in accordance with Safety Data Sheets (SDS).
- Adheres to all ASM Global Safety Policies and Procedures while performing within all OSHA guidelines.
- Performs other duties, tasks, or special assignments/projects as assigned. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
- High School Diploma or equivalent required.
- Bachelors or Associates Degree in, business, sport, hospitality management or relevant field is preferred.
- 1-2 years leadership or supervisory experience, preferably within hospitality or related industry preferred
- Maintain a valid drivers' license or have willingness and ability to obtain for required equipment operation.
Qualifications
- High School Diploma or equivalent required.
- Bachelors or Associates Degree in, business, sport, hospitality management or relevant field is preferred.
- 1-2 years leadership or supervisory experience, preferably within hospitality or related industry preferred
- Maintain a valid drivers' license or have willingness and ability to obtain for required equipment operation.
Skills and Abilities
- Excellent verbal and written communication skills.
- Outstanding interpersonal skills.
- Ability to maintain confidentiality regarding the Company, employees, events, clients and all related matters regarding such parties.
- Ability to handle multiple projects and deadlines.
- Detail oriented and excellent organizational skills.
- Ability to work and function both independently and in a team environment.
- Strong analytical and problem-solving skills.
- Willingness and ability to work fluctuating hours dependent on business needs.
Computer Skills
- To perform this job successfully, an individual should be proficient in Microsoft Outlook and Word with working knowledge in Excel.
Other Qualifications
- Irregular hours and minimal land and/or air travel may be required.
Physical Demands and Working Conditions
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position requires the duties be completed in both indoor and outdoor environments ranging from both quiet and noisy atmospheres. This position is exposed to outside weather conditions and temperature changes, adverse weather conditions, dust, dirt, cleaning agent odors, heavy crowds of people, and other working conditions expected within a public forum. Position is exposed to moderate to high noise levels and bright and/or flashing lights along with limited exposure to airborne inhalants such as vehicular exhaust, dust and/or cleaning solutions while performing duties.
While performing the duties of this job, the position may also require:
- Climbing stairs or ladders, working from various heights, moving on ice or slippery surfaces, bending, stooping, kneeling occasionally
- Standing and walking for sustained amounts of time or on uneven surfaces
- Lifting, carrying, pushing/pulling items of at least 25pounds and/or strenuous working conditions
- Vision, hearing and speech frequently used or communications and speaking, judging distances, reading signs, listening to others in a public forum or noisy atmosphere.
Work hours are based on business needs but include irregular, extended hours including weekends, evenings, and holidays.
NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
To Apply:
Applicants who need reasonable accommodations to complete the application process may contact:
Cheryl Giardini, Human Resources Manager
ASM Global | Huntington Convention Center of Cleveland and Global Center for Health Innovation
1 St. Claire Avenue NE Cleveland, OH 44114
216.928.1600
ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
