JOB SUMMARY:

The Assistant Manager of Xperience Management is a key member of the Xperience Management Department and ensures the delivery of world-class service for a variety of events at Delta Center and America First Field including Utah Jazz games, Utah Hockey Club games, Real Salt Lake matches, Utah Royals FC matches, concerts, conventions, etc. The Assistant Manager of Xperience Management will assist in managing a team of Xperience Assistant Managers, Xperience Supervisors, and Xperience Ambassadors to consistently exceed expectations in creating a safe and productive environment. A primary responsibility for this role will be assisting the Coordinator of Xperience Management in scheduling and payroll responsibilities for all events at Delta Center & America First Field.

DUTIES & RESPONSIBILITIES:

• Assist in managing all operations of the Xperience Management Department
• Work closely with Xperience Assistant Managers, Xperience Supervisors, and Xperience Ambassadors to ensure guests needs are met
• Demonstrate leadership and initiative in managing teams
• Mentor and develop new and current team members
• Demonstrate a customer-first approach and outstanding service skills that are expected of all team members
• Assist the Coordinator of Xperience Management in submitting schedules and payroll for multiple departments in a timely manner
• Represent the Xperience Management team at games, matches, and events
• Manage special projects and tasks as assigned
• Embrace a culture of diversity and inclusion where guests and team members feel welcomed, valued, and heard
• Enrich lives by creating winning experiences and timeless memories
• Operate with an emphasis on safety for employees, teams, and guests
•  Exemplify the mission and values: transparent, all in, community obsessed, one team, and scrappy 
• Other duties as assigned

COMPETENCIES:

• Develops talent – Developing people to meet both their career goals and the organization’s goals.
• Customer focus – Building strong customer relationships and delivering customer-centric solutions.
• Communicates effectively – Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Builds effective teams – Building and managing strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
• Action oriented – Taking on new opportunities and rough challenges with a sense of urgency, high energy, and enthusiasm.
• Instills trust – Gaining the confidence and trust of others through honesty, integrity, and authenticity.

QUALIFICATIONS:

• Bachelor's degree in hospitality, security, business administration, or a related field or equivalent amount of education and work experience in a related field
• Minimum of 2 years of guest or event service experience in a managerial capacity in stadium or arena management
• Minimum of 2 years of experience in the sports and entertainment industry
• Able and willing to work flexible hours, including evenings, weekends, and holidays
• Ability to speak in front of audiences ranging from 10 to 500 people
• Demonstrated ability to proactively create solutions to problems and situations before and after they arise with little or no supervision
• Strong leadership and personnel management experience with the ability to manage, coach, mentor, and motivate a diverse workforce
• Proficient in ABI Mastermind or other scheduling and payroll system

PHYSICAL DEMANDS:

• This person must be able to communicate professionally and express themselves both written and verbally
• This person must be able to manage, observe, inspect, estimate, and assess
• This person must be able to sit, stand, bend, walk, and climb stairs for long periods of time
• This person must be able to lift 50 lbs

Delta Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at [email protected] to request an accommodation.

Note: The need may arise to revise, supplement, or rescind portions of this job description, and Delta Center reserves the right to do so at any time. Employees shall be required to meet the qualifications and perform the duties of any revised job description.