JOB SUMMARY:

The primary responsibility of the Box Office Attendant is to provide guests with a positive initial experience at the Delta Center. The Box Office Attendant will aid guests with accurate event information and help them purchase tickets to events. This position is expected to work cohesively with all employees to maintain an elevated level of guest service.  This position is specifically for event evenings. Days and times will vary.

DUTIES & RESPONSIBILITIES:

• Provide all guests with a positive first impression of the Delta Center 
• Accurately operate the computer ticketing system to sell tickets to events 
• Provide information regarding Delta Center events and facilities
• Navigate multiple apps, including but not limited to SeatGeek and the Utah Jazz app 
• Assist with miscellaneous box office projects as directed 
• Embrace a culture of diversity and inclusion where guests and team members feel welcomed, valued, and heard 
• Enrich lives by creating winning experiences and timeless memories 
• Operate with an emphasis on safety for employees, teams, and guests 
• Exemplify the mission and values: transparent, all in, community obsessed, one team, and scrappy
• Other duties as assigned

COMPETENCIES:

• Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. 
• Customer Focus - Building strong customer relationships and delivering customer-centric solutions. 
• Manages Complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. 
• Tech Savvy - Anticipating and adopting innovations in business-building digital and technology applications.Add competency

QUALIFICATIONS:

• Must be at least 16 years of age
• Ability to communicate positively with guests to identify their needs efficiently and courteously 
• Ability to develop a growing knowledge of a digital ticketing system
• Ability to think quickly, handle real-time issues, and present solutions 
• Basic math and computer skills 
• Prior customer service experience preferredAdd education requirements.

PHYSICAL DEMANDS:

• This person must be able to communicate and express themselves both written and verbally
• This person must be able to observe, inspect, estimate, and assess
• This person must be able to sit, stand, bend, walk, and climb stairs for long periods of time
• This person must be able to lift 20 lbs

Delta Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at [email protected] to request an accommodation. 

Note: The need may arise to revise, supplement, or rescind portions of this job description, and Delta Center reserves the right to do so at any time. Employees shall be required to meet the qualifications and perform the duties of any revised job description.