North Club Host (Part Time)
Trail Drive Management Corp. – Dickies Arena of Fort Worth, TX
Dickies Arena is a 14,000 seat, spectacular multipurpose venue located adjacent to the Will Rogers Memorial Center campus in Fort Worth, Texas. The arena will be owned by the City of Fort Worth and managed by the not-for-profit operating entity, Trail Drive Management Corp (TDMC). The state-of-the-art arena, scheduled to open in November 2019, will host concerts, sporting events and family entertainment, and will be the new home to Fort Worth Stock Show rodeo performances.
Reports to: Manager of Suites, Loge Boxes and Clubs
Job Description
The Club's Host is responsible for the greeting and seating of guests in Clubs/Restaurants. Club hosts will utilize our reservation system to support table management and will help monitor the reservation line as needed. Hosts assists in monitoring staff, ensuring safety, sanitation and the responsible service of alcohol, while striving for an optimal experience for guests and staff within each club/ restaurant. Hosts will monitor the dining room floor each event and may be called upon to support the club team by clearing tables and/ or assisting guests with specific requests/needs. Club hosts report to the Club Manager/ Suites and Loge Box Management Team. This is a part-time, event-based position located within the Food and Beverage Department of Dickies Arena. Hours for this position fluctuate depending upon the arena event schedule. In-person and predictable attendance.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
- Greet guests and patrons personally and/or on the telephone in a professional manner
- Maintain and ensure excellent customer service while greeting/seating guests
- Offer appropriate seating arrangements
- Present menus, introduce servers and welcome guests to the restaurant
- Ensure the quantity of menus is sufficient to cater to the number of guests anticipated each event
- Ensure menu appearance is presentable for guests
- Responsible for communication between counter parts of the department
- Assist with the set-up of the dining room in accordance with event and reservation requirements
- Always maintain the appearance and organization of the host stand
- Support dining room maintenance by clearing and assisting as needed throughout each event
- Understand and assist with execution of responsible alcohol service
- Understand and assist with execution of sanitation and food safety as it relates to the food and beverage industry
- Have complete knowledge of all menu items, production specifications, ingredients, cooking times and presentation
- Work with counter parts of operation to ensure event standards of service are reached
- Be comfortable with the arena and know how to navigate personally, as well as, assist guests
- Support any other Food & Beverage departments as needed
- Support any other tasks as assigned by the Dickies Arena Leadership Team
Competencies
1. Communication Proficiency.
2. Ethical Conduct.
3. Leadership.
4. Problem Solving/Analysis.
5. Strategic Thinking.
Supervisory Responsibility
Exercises general supervision over clerical, administrative and professional staff assigned to the department.
Physical Demands
While performing the essential functions of this job, the employee will frequently operate a computer and other office devices such as calculators, telephones, copy machines, faxes and printers. Employee will constantly move about inside and outside various areas of the facility before/during/after events to interact with internal/external clients and supervise the work of employees during events. Employee must constantly communicate via telephone, radio and in-person with others and exchange accurate information. Employee will regularly spend most of their shift standing and walking, traversing stairs, with limited to no sitting. Employee may occasionally be required due to business demands and event operations to lift and/or move up to 50 pounds. As business, maintenance, operations or emergency situations require, employee may sporadically assist in lifting/moving 100 lbs. or more. Employee must be comfortable with raised volume and/ or dark lighting in specific event settings.
Additional Eligibility Qualifications
- Must be a minimum 18 years of age
- 1-2 years’ experience in a host/reservationist role working in an upscale restaurant/ hospitality environment preferred
- Candidate should be proficient in Microsoft applications (Word, Excel, PowerPoint, CRM, and Outlook)
- Possess excellent interpersonal skills and diplomacy
- Possess excellent written and verbal communication skills
- Ability to multi-task
- Strong attention to detail and proven customer service skills
- Exceptional organization and prioritization
- Works well with others; establishing and maintaining effective relationships with fellow workers and supervisors
- Ability to lift, push, and pull up to 50lbs
- Flexible schedule – nights, weekends and holidays
- Must be able to work in an environment with fluctuating temperatures
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
