Overview

The Assistant Manager will be responsible for supervising day-to-day facility operations of the Boss Ice Arena during events and non-event times. The Assistant Manager will assist the Director of Ice Rink with planning and implementation of associated work tasks as well as assist in supervising the part-time staff to ensure that the facility is in excellent working order. This position will have direct responsibilities dealing with event and office management.

This role pays a hourly wage of $24.00

Benefits for FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays).

This position will remain open until Oct 24, 2024

Responsibilities

• Manages the daily front-of-house operations and staff members.
• Oversees the operation of an in demand Learn to Skate program.
• Assists in the scheduling and marketing of ice time as well as follow-up communication to customers regarding payment schedules.
• Assists in overseeing and supervising game management as needed for all events.
• Manages public relations between customers and rink management.
• Answers inquiries and communicates information regarding programs and facility policy, at times under stressful conditions which may require exceptional independent judgment and discretion.
• Makes financial projections and monitors the finances for Public Programs and Events.
• Assists in coordinating the purchasing needs for the arena, monitoring and tracking usage of all materials, equipment and supplies.
• Assists Director of Ice Rink in project planning and execution as well as working closely with the Operations Manager.
• Positively interacts with all departments, vendors, clients, and guests of the facility to successfully accomplish facility objectives.
• Create and implement training programs for staff members.
• Prepare Office Staff Schedule and Payroll Maintenance.
• Prepare fiscal evaluation summary for Director of Ice Rink, Needs Analysis and Purchase Orders for all projects.
• Serve as Manager-on-Duty when Director of Ice Rink is not in the building which may include oversight of public programs sessions as needed.
• Assists in the general maintenance and cleanliness of the skating center including the lobby, officials room, shower and bath, locker room, bleachers, and other areas as assigned.
• Perform staff duties as needed such as cashiering, collecting admission tickets, booking birthday parties, and group rentals.
• Develop, implement, and oversee Boss Arena marketing plan in conjunction with Ryan Center Marketing Manager.
• Responsible for coordinating Charitable Events initiatives ie. Food drives, Toy Drives, Community Fundraisers.
• Required to drive the Ice Resurfacer (currently a Zamboni) as needed.

Qualifications

• Two years of supervisory experience is required preferably in the sports and entertainment field.
• College degree is required.
• High level of proficiency in Windows environment with extensive experience in Microsoft applications, especially Microsoft Excel and Word.
• Strong oral and written communication skills and attention to detail. Must be accurate and efficient with ability to meet strict deadlines as well prioritize accordingly.
• Previous customer service experiences a must.
• Ability to work with all levels of management and in teams.
• Possession of, or ability to obtain, a valid drivers’ license.
• Capable of working a flexible schedule and extended hours including but not limited to working early mornings, nights, weekends and holidays in addition to traditional business hours.