Overview
Under supervision of Box Office Director and Box Office Supervisor, responsible for ticket sales and customer service for all
ticketed events at the Flint River Entertainment Complex.
This position is a part-time position where the hours are determined by the event schedule of the building.
This role will pay an hourly wage of $9.00 to $12.00
Benefits for PT roles: 401(k) savings plan and 401(k) matching. Also, OVG provides part-time, seasonal, and internship employees with one hour of accrued paid leave per 30 hours worked, up to 48 hours per year.
Applications are accepted on an ongoing basis; there is no application deadline
Responsibilities
Familiarize yourself with each event (ticket prices, discounts, restrictions, reserved or general admission seating,
etc.)
Know and understand seating charts and configurations of FREC
Perform transactions for all events on the ticketing system with efficiency and accuracy
Collect proper currency or credit card amount for purchase of ticket(s) as well as give back proper number of
tickets and correct change
Communicate and satisfy patrons with world class customer service
Operate phone and address call in patrons’ requests for information
Reconcile all monies received from ticket sales
Maintain confidentiality
Additional duties may be assigned by Box Office Director or Box Office Supervisor
Qualifications
Ability to multitask in a fast‐paced environment
Familiarity with Windows based computers
Possess excellent customer service skills
Experience working with the public and cash
Ability to work independently and as a productive member of a team
Capable of working a flexible schedule and extended hours, including but not limited to working early mornings,
nights, weekends and holidaysin addition to traditional business hours
Must be able to work in a loud noise environment
Must be over 18 years or older
Strong verbal communication skills in the English language
Proven ability to work well with all levels of management
Strong analytical and problem‐solving skills
