Overview

Under supervision of the Box Office Manager, responsible for ticket sales and customer service for all ticketed events at the Tony's Pizza Events Center.

This role will pay an hourly wage of $11.00 - $12.00 plus tips

For PT roles: Benefits: 401(k) savings plan and 401(k) matching.

EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline

Responsibilities

• Know and understand the operations of the Tickemaster ticketing system
• Familiarize yourself with each event (ticket prices, discounts, restrictions, reserved or general admission seating, etc.)
• Know and understand seating charts and configurations of the Tony's Pizza Events Center
• Perform transactions for all events on the ticketing system with efficiency and accuracy
• Collect proper currency or credit card amount for purchase of ticket(s) as well as give back proper number of tickets and correct change
• Communicate and satisfy patrons with world class customerservice
• Operate phone and address call in patrons’ requests for information
• Reconcile all monies received from ticketsales
• Maintain confidentiality
• Additional duties may be assigned by Box Office Manager
• Ability to multitask in a fast‐paced environment
• Familiarity with Windows based computers
• Possess excellent customer service skills
• Experience working with the public and cash

Qualifications

• Ability to work independently and as a productive member of a team
• Capable of working a flexible schedule and extended hours, including but not limited to working early mornings, nights, weekends and holidays in addition to traditional business hours
• Must be able to work in a loud noise environment
• Must be over 18 years or older
• Strong verbal communication skills in the English language (Spanish is a plus)
• Proven ability to work well with all levels of management
• Strong analytical and problem‐solving skills