Overview

Under supervision of Director of Ticketing & Box Office Manager, responsible for ticket sales and customer service for all ticketed events at Total Mortgage Arena

This role will pay an hourly rate of $15.69

For PT roles: Benefits: 401(k) savings plan and 401(k) matching.

This position will remain open until October 31, 2024

Responsibilities

• Accurately operate the Ticketmaster computer ticketing system to sell tickets to any events held at the Total Mortgage Arena
• Familiarize yourself with each event (ticket prices, discounts, restrictions, reserved or general admission seating,etc.)
• Know and understand seating charts and configurations of Total Mortgage Arena
• Perform transactionsfor all events on the ticketing system with efficiency and accuracy
• Provide all guests with a positive first impression of the Total Mortgage Arena by offering superior, individualized customer service
• Answering incoming calls to the Box Office line and provide information regarding any and all upcoming events
• Maintain the policies of the Box Office with regard to customer service and other ticketing issues
• Perform other duties as assigned

Qualifications

• 1 - 2 years retail and/or customer service experience
• Must be able to work nights and weekends
• High School or general education degree
• Excellent customer service skills, an outgoing personality and a professional demeanor
• The aptitude and ability to work in a fast-paced environment
• Excellent organizational skills and basic computer skills
• Ability to speak clearly and politely on phone
• Prior Ticketmaster, Archtics and/or Box Office experience a plus
• Must be able to work flexible hours and must live locally
• Ability to work calmly in a fast paced environment
  Strong verbal communication skills in the English language (Spanish is a plus)