Overview

Under supervision of Box Office Manager, responsible for ticketsales and customer service for all ticketed events at Tyson Events Center / Orpheum Theatre.

This role will pay an hourly wage of $13

For PT roles: Benefits: 401(k) savings plan and 401(k) matching.

This position will remain open until September 30, 2024

Responsibilities

- Know and understand the operations of the ticketing system
- Familiarize yourself with each event (ticket prices, discounts, restrictions, reserved or general admission seating,etc.)
- Know and understand seating charts and configurations of the different events
- Perform transactionsfor all events on the ticketing system with efficiency and accuracy
- Collect proper currency or credit card amount for purchase of ticket(s) as well as give back proper number of tickets and correct change
- Communicate and satisfy patrons with world class customerservice
- Operate phone and address call in patrons’ requests for information
- Reconcile all monies received from ticketsales
- Maintain confidentiality
- Additional duties may be assigned by Box Office Director or Box Office Supervisor

Qualifications

- Ability to multitask in a fast‐paced environment
- Familiarity with Windows based computers
- Possess excellent customerservice skills
- Experience working with the public and cash
- Ability to work independently and as a productive member of a team
- Capable of working a flexible schedule and extended hours, including but not limited to working early mornings,
nights, weekends and holidaysin addition to traditional business hours
- Must be able to work in a loud noise environment
- Must be over 18 years or older
- Strong verbal communication skillsin the English language (Spanish is a plus)
- Proven ability to work well with all levels of management
- Strong analytical and problem‐solving skills