Overview

Undersupervision of Box Office Director and Box Office Supervisor, responsible for ticketsales and customerservice for all ticketed events at Xtream Arena & Greenstate Family Fieldhouse.

This role will pay an hourly wage of $11 to $13.

For PT roles: Benefits: 401(k) savings plan and 401(k) matching.

This position will remain open until September 30, 2024

Responsibilities

Know and understand the operations of the Paciolan ticketing system
 Familiarize yourself with each event (ticket prices, discounts, restrictions, reserved or general admission seating,
etc.)
 Know and understand seating charts and configurations of the Xtream Arena & GSFFH
 Perform transactions for all events on the ticketing system with efficiency and accuracy
 Collect proper currency or credit card amount for purchase of ticket(s) as well as give back proper number of
tickets and correct change
 Communicate and satisfy patrons with world class customer service
 Operate phone and address call in patrons’ requests for information
 Reconcile all monies received from ticket sales
 Maintain confidentiality
 Additional duties may be assigned by Box Office Director or Box Office Supervisor

Qualifications

 Ability to multitask in a fast‐paced environment
 Familiarity with Windows based computers
 Possess excellent customer service skills
 Experience working with the public and cash
 Ability to work independently and as a productive member of a team
 Capable of working a flexible schedule and extended hours, including but not limited to working early mornings,
nights, weekends and holidays in addition to traditional business hours
 Must be able to work in a loud noise environment
 Must be over 18 years or older
 Strong verbal communication skills in the English language (Spanish is a plus)
 Proven ability to work well with all levels of management
 Strong analytical and problem‐solving skills