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Overview
Crowd Coordinators will act as primary providers of direct customer service to guests as they are entertained at the Greensboro Coliseum Complex. Crown Coordinators are responsible for providing a safe environment for our guests and ensuring all service needs are met.
This role will pay an hourly range of $15.00.
For PT roles: Benefits: 401(k) savings plan and 401(k) matching.
This position will remain open until November 20, 2024
Responsibilities
Promptly address incidents, altercations, or any issues within the venue that may compromise guest safety.
- Ensure that all guests adhere to the entry screening procedures.
Immediately report any unusual activities or potential safety concerns to the On-Duty Supervisor.
Accurately complete all necessary documentation, including incident and misconduct reports.
- Ensure compliance of outside food/beverage and camera building policies.
- Monitor guest conduct and aid guests when necessary.
- Perform crowd control management functions. Lead initiatives to de-escalate inappropriate behavior effectively.
- Act as a member of the emergency evacuation team by directing guests to emergency exits.
- Perform other duties and responsibilities as assigned.
Qualifications
- High School diploma or GED.
- 1 year of related customer service experience.
- Ability to follow procedures and safety standards as directed.
- Ability to work independently and remain flexible in role.
- Exceptional customer service skills—outgoing and friendly personality required.
- Ability to work a flexible work schedule including days, nights, weekends and holidays.
- Ability to walk and stand for the entire shift.
