Overview

This position is responsible for ensuring the safety of all guests at the XL Center and Pratt & Whitney Stadium.

This role will pay $25.07/hour 

Benefits for PT roles: 401(k) savings plan and 401(k) matching. Also, OVG provides part-time, seasonal, and internship employees with one hour of accrued paid leave per 30 hours worked, up to 48 hours per year.

EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline

Responsibilities

• Arrives for scheduled shift on-time, tucked shirt, neatly groomed, in a clean, pressed, well-maintained complete uniform
• Verifies credentials to ensure control of access into restricted areas
• Answers guest questions in a knowledgeable and helpful manner
• Responds immediately and professionally to guest disturbances/incidents
• Secures both ticketed areas and non-ticketed areas of the facility
• Screens guests as they enter the facility in accordance with the established standards
• Accurately and thoroughly completes all pertinent reports and documentation
• Effectively diffuse potentially volatile situations
• Works cooperatively with all staff and emergency professionals
• Interacts in a polite and professional manner, and maintains a positive and helpful demeanor with everyone
• Consistently and continually enforces facility policies & procedures related to prohibited items, disruptive behavior, etc.
• Performs other duties as required to the satisfaction of Supervisors and Management

Qualifications

• Valid CT Guard Card, required
• Prior Customer Service Experience, preferred
• Excellent communication skills required with thorough understanding of written and spoken English, required
• Knowledge and skill in radio communication, preferred
• Ability to stay focused and maintain a high level of awareness of all happenings in/around the assigned location
• Ability to listen effectively, take and execute directions, as given
• Ability to work a flexible schedule including days, nights, weekends, and holidays
• Possession of, or ability to obtain, a current CPR and Crowd Management certificate, preferred
• Ability to work at the arena in Hartford, CT and the stadium in East Hartford, CT
• Ability to stand for at least 4-8 hours per shift
• Ability to work independently and in a team environment
• Ability to traverse a variety of terrain and floor surfaces including stairs, escalators, carpet, concrete
• Ability to work in heights, in darkened area, around crowds, loud noises and flashing lights
• Ability to remain calm and focused in fast-paced environment and stressful situations
• Ability to work in adverse weather conditions, as needed