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Overview
This position is responsible for ensuring the safety of all guests at the XL Center and Pratt & Whitney Stadium.
This role will pay $25.07/hour
Benefits for PT roles: 401(k) savings plan and 401(k) matching. Also, OVG provides part-time, seasonal, and internship employees with one hour of accrued paid leave per 30 hours worked, up to 48 hours per year.
EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline
Responsibilities
- Arrives for scheduled shift on-time, tucked shirt, neatly groomed, in a clean, pressed, well-maintained complete uniform
- Verifies credentials to ensure control of access into restricted areas
- Answers guest questions in a knowledgeable and helpful manner
- Responds immediately and professionally to guest disturbances/incidents
- Secures both ticketed areas and non-ticketed areas of the facility
- Screens guests as they enter the facility in accordance with the established standards
- Accurately and thoroughly completes all pertinent reports and documentation
- Effectively diffuse potentially volatile situations
- Works cooperatively with all staff and emergency professionals
- Interacts in a polite and professional manner, and maintains a positive and helpful demeanor with everyone
- Consistently and continually enforces facility policies & procedures related to prohibited items, disruptive behavior, etc.
- Performs other duties as required to the satisfaction of Supervisors and Management
Qualifications
- Valid CT Guard Card, required
- Prior Customer Service Experience, preferred
- Excellent communication skills required with thorough understanding of written and spoken English, required
- Knowledge and skill in radio communication, preferred
- Ability to stay focused and maintain a high level of awareness of all happenings in/around the assigned location
- Ability to listen effectively, take and execute directions, as given
- Ability to work a flexible schedule including days, nights, weekends, and holidays
- Possession of, or ability to obtain, a current CPR and Crowd Management certificate, preferred
- Ability to work at the arena in Hartford, CT and the stadium in East Hartford, CT
- Ability to stand for at least 4-8 hours per shift
- Ability to work independently and in a team environment
- Ability to traverse a variety of terrain and floor surfaces including stairs, escalators, carpet, concrete
- Ability to work in heights, in darkened area, around crowds, loud noises and flashing lights
- Ability to remain calm and focused in fast-paced environment and stressful situations
- Ability to work in adverse weather conditions, as needed