Overview

The General Manager

This individual will oversee all Directors and assist with the management, promotion, and operation of the facilities in all facets, including operations, sales, marketing, finance, food and beverage, security, IT, production, technology, special events, community relations, sustainability, branding, and all other related departments for the Mobile Convention Center and Saengae Theater. This executive will assist with maximizing the number of events and revenue opportunities at the venues. 

Salary range: $155,000-$165,000 plus bonus

Benefits for FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays).

This position will remain open until Sept 30, 2024

Responsibilities

• Maintains active contact with the Client/Contract Administrator and ensures compliance with all provisions of the services contract.
• Aggressively promotes the use of the facility to maximize its utilization.
• Establishes and maintains effective working relationships with the Client/Contract Administrator, boards, tenants, government departments and agencies, entertainment/convention industry, community and civic organizations to encourage continual and regular use of the facility.
• Assures the coordination, implementation and administration of specific plans and programs prescribed by corporate directives, to include: matters of training and development; quality assurance; energy efficiency; safety/emergency procedures, crowd control and crisis management procedures, or other areas as needed.
• Develops and implements facility goals in accordance with the management contract, the Client's objectives, corporate policy, and good business practice.
• Prepares and maintains required and necessary reports/records for the Client/Contract Administrator and for the Corporate Office.
• Plans, organizes, coordinates, and directs all activities and personnel engaged in maintaining and operating the facility.
• Assists and coordinates with the development of the annual operating calendar, activity schedules, projections for attendance and/or revenue.
• Negotiates lease agreements as determined necessary and in the best interests of the facility.
• Negotiates contracts and agreements with promoters, event organizers, hosts, managers and agents.
• Conducts weekly staff meetings
• Directs the development and administers the execution of operating and marketing plans, financial plans and documents; to include, operating revenue and expense budgets; capital expense plans and budgets.
• Provides guidance of day-to-day operations; assuring the coordination of plans, programs and events; conducts post-event operational and financial review and analysis.
• Provides final approval of all contracts and agreements with suppliers, promoters, organizers, planners and lesees for necessary activities and services at the Convention Center.
• Oversees and advises Human Resources on any necessary modifications to the staffing plans, including number and types of employees, essential functions, salaries, and benefits.
• Assures the administration of personnel and the operation of plant and facilities are conducted in accordance with applicable local, state and federal regulations.
• Evaluates facility practices and recommends improvements to better reflect the needs of the Client and the facility, and/or to improve the efficiency and safety of operations, in compliance with policies and procedures.
• Responsible for recruiting, training, supervising, and evaluating administrative and supervisory staff.  work with employees to correct deficiencies; implement discipline and termination procedures
• Establishes and maintains effective working relationships with the employees, union representatives, community, and the general public
• Commit to a diverse and inclusive arena workforce supporting a positive employee culture that reflects OVG’s reputation in the industry
• Act as one of the primary Executives on Duty at all events held at Convention Center
• Oversee the coordination of resources with Oak View Group corporate office
• Attend conferences and trade association meetings
• Other duties and responsibilities as assigned

Qualifications

• Bachelor’s degree or better from an accredited college or university in Business/Hospitality Management or related field
• Graduate of IAVM Public Assembly Facility Management School preferred
• Minimum of 7 years management experience in a convention center, with a CVB, hospitality company/hotel, or other public assembly facility
• 5 or more year of leading and managing people
• Proven leadership skills
• Demonstrated knowledge of facility operations, budget preparation and personnel management
• Ability to apply conflict resolution and problem-solving skills in a team-oriented environment
• Ability to express ideas clearly through both oral and written communication
• Superior sales and marketing skills
• Knowledge of budget preparation and control
• Ability to travel as required
• Ability to work nights and weekends as required
• Ability to work with wide array of client groups, vendors and business partners enterprise-wide
• Considerable knowledge of safety regulations and other federal, state or local laws and regulations
• Effectively work under pressure and meet tight deadlines in a fast-paced environment
• Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, professional and courteous manner which fosters a positive, enthusiastic and cooperative work environment.
• Ability to make sound business/operations decisions quickly and under pressure.
• Ability to speak, read, and write in English.
• Solid working knowledge of computer applications: Microsoft office, POS systems, timekeeping systems.
• Ability to work well in a team-oriented, fast-paced, event-driven environment.
• Possess a thorough working knowledge of all existing concessions and premium services locations: geographical location, equipment, evacuation procedures, adjacent employee and guest areas, and facility access.
• Possess valid Food Handlers certificate and Alcohol Service Permit if required by state or local government.
• Possess thorough working knowledge of all applicable sanitation requirements, food preparation guidelines, alcohol service policies, safety standards, etc. pertaining to Oak View Group and venue concession and premium services operations.
• Ability to calculate basic and complex math functions (addition, subtraction, multiplication, division, percentages).
• Ability to handle cash accurately and responsibly.
• Ability to consistently adhere to the highest standards of integrity, professionalism, ethics and confidentiality.
• Ability to work independently with little direction.