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Overview
Come experience great events with us! We are looking for energetic part-time employees who love providing excellent customer service. We host a variety of events throughout the year including concerts, family shows, and Billiken's Basketball. Enjoy the benefits of flexible scheduling and the ability to grow within the organization.
A Guest Experience Attendant is an on-call, per event employee who will act as primary provider of direct experience to guests as they are entertained at Chaifetz Arena. They are responsible for providing a safe environment for our guests and ensuring all service needs are met. Guest Experience Attendants will work in positions as needed including; usher, ticket taker, suite staff, golf cart operator, elevator attendant, wheelchair attendant, and door guards.
This role will pay an hourly wage of $15.00 to $19.00.
Benefits for PT roles: 401(k) savings plan and 401(k) matching.
EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline
Responsibilities
- Provide exceptional customer service to all guests
- Greet guests and scan tickets as they enter the building or section assigned
- Ensure guest compliance with outside food/beverage, camera, bag, and other building policies
- Usher guests to their seats and provide directional assistance throughout facility
- Monitor guest conduct and provide assistance to guests
- Assist in providing a safe and secure environment for Chaifetz Arena
- Report any unsafe equipment or situations to supervisory staff immediately
- Perform crowd control management functions
- Act as a member of the emergency evacuation team by directing guests to emergency exits
- Monitor emergency exits and assist guests with special needs
- Move around to various positions/locations based on event needs
- Hand out materials to guests as needed for events
- Follow directions for all event procedures and safety standards
- Provide excellent customer service assistance to internal and external clients
- Exemplify the arena’s GREAT customer experience philosophies
Qualifications
- High school diploma, GED or equivalent preferred
- Must have a demonstrated ability to function in a fast paced, high-pressure environment
- Exceptional Customer Service experience and skills – outgoing and friendly personality required
- Ability to communicate clearly and concisely in the English language
- Possess superior interpersonal and communication skills
- Ability to work both independently and as part of team, remaining flexible in role
- Must have the ability to work flexible schedule including long hours, nights, weekends, and holidays.