Overview

Under supervision of the Guest Services Management, the Guest Services Supervisor will perform various duties in connection with scheduled events.  Duties will vary between facility and events. 

Benefits for PT roles: 401(k) savings plan and 401(k) matching. Also, OVG provides part-time, seasonal, and internship employees with one hour of accrued paid leave per 30 hours worked, up to 48 hours per year.

This position will remain open until October 31, 2024

Responsibilities

• Encourage and coach guest services staff to establish and maintain a positive work environment and improve the level of service they provide.
• Ensure guest compliance with all venue policies.
• Enforce policies and procedures regarding employee dress code, attendance, and behavior.
• Provide leadership, training, and motivation to guest services staff.
• Set and maintain exceptional services standards and ensure a positive guest experience.
• Support fellow Guest Services Supervisors to continue improving guest experience.
• Ensure staff are in position throughout event, assign appropriate breaks.
• Effectively communicate escalated employee issues to Event Manager.
• Be knowledgeable about facilities and surrounding areas; ensure guests have a fun and safe experience.
• You must be a team player; committed to both helping staff achieve goals and working efficiently and enthusiastically to solve customer issues.
• Communicating between departments as necessary to resolve event issues, guest complaints or emergencies (Box Office, Custodial, First Aid).
• Complete incident or injury reports for guests and staff.
• Act in a courteous and professional manner always.
• Help with escorting ADA guests to seating area (including wheelchair transport).
• Other duties assigned.

Qualifications

• High school diploma, GED or equivalent preferred.
• Must be able to perform in a fast-paced work environment with long hours and maintain an outstanding guest-service focus.
• Must have a demonstrated ability to function in a fast paced, high-pressure environment.
• Exceptional Customer Service experience and skills – outgoing and friendly personality required.
• Candidate should have strong leadership, problem-solving, and organizational skills.
• Ability to communicate clearly and concisely in the English language.
• Possess superior interpersonal and communication skills.
• Ability to work both independently and as part of a team, remaining flexible in role.
• Must have the ability to work flexible schedule including long hours, nights, weekends, and holidays.