Overview

A Guest Services Representative is an on-call, per event employee who will act as primary provider of direct service to guests as they are entertained at the Mullett Arena. They are responsible for providing a safe environment for our guests and ensuring all service needs are met.  GSRs will work in positions as needed including; ushers, ticket takers, and door guards.

This role will pay an hourly wage of $17.00. 

Benefits for PT roles: 401(k) savings plan and 401(k) matching. Also, OVG provides part-time, seasonal, and internship employees with one hour of accrued paid leave per 30 hours worked, up to 48 hours per year.

EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline

Responsibilities

• Provide exceptional customer service and assistance to all guests
• Greet and scan tickets as guests enter the building
• Greet and usher guests to their seats
• Provide directional assistance to guests throughout facility
• Control and monitor all access to all restricted areas for events
• Provide a safe and secure environment for Mullett Arena
• Report actual/suspected violations of Mullett Arena policies, procedures, rules or regulations to your supervisor.
• Complete an incident report on a timely basis, as required
• Ensure emergency exits are clear at all times, and assist guests with any needs exit safely
• Act as a member of the emergency evacuation team by directing guests to emergency exits
• Move around to various positions/locations as event needs
• Hand out materials to guests as needed for events
• Follow all event procedures and safety standards
• Provide excellent customer service assistance to all clients
• All other duties assigned by Event Manager, Event Coordinator or Supervisor

Qualifications

• High school diploma or equivalent preferred
• Must be 16 years or older
• Must have a demonstrated ability to function in a fast paced, high-pressure environment
• Customer service experience and exceptional customer service, communication skills.
• Comfortable working with the public with an outgoing and friendly personality
• Ability to communicate clearly and concisely in the English language
• Ability to work both independently and as part of team, remaining flexible in your role
• Ability to work flexible schedule including long hours, nights, weekends and holidays.
• Ability to work minimum of 2 events per month at the Mullett Arena.

INTELLECTUAL/SOCIAL, PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Intellectual/Social demands:

• While performing duties of this job, the employee is frequently required to multi-task under time limits and in high pressure situations. Position requires frequent attention to details and accuracy of specified      standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes      at a time.  This position requires constant use of interpersonal skills with internal and external clients including: greeting, directing clients verbally and with visual cues towards various building locations. Position also requires being able to recognize and resolve conflicts, by being able to openly communicate with clients and determine optimal solution to their concern.  Employee must frequently work both independently and as part of a team.   

Physical demands:

• While performing the duties of this job, the employee will frequently move about various areas of the buildings in the course of directing or escorting customers to their seats. 
• Employee must frequently communicate in-person and via in-house radios with supervisors to exchange information.
• Employee may stand in one location for extended periods of time.
• Employee may occasionally be required due to business demands and event operations to lift and/or move up to 25 pounds. 

Work environment:

• The duties of this position are performed primarily indoors. Constant exposure to a moderate loud environment and frequently to constantly communicating with guests in a loud environment.  Frequent to constant exposure to crowded workspaces and crowded events with thousands of guests in attendance.  The employee is occasionally exposed to weather conditions by entrances prevalent at the time of events, jackets are provided.