Overview

The guest services staff is responsible for the Front Information Desk. They will greet our guests, answer questions, check in vendors, accept and log deliveries, answer incoming telephone calls, maintain lost and found items, accept payment(s) for programs, events and point-of-sale purchases and confirm or adjust (as needed) locker room assignments. The guest services staff also performs a variety of other support for the administration office, staff and the facility in general.

This role will pay an hourly wage between $10 to $15.

Benefits for PT roles: 401(k) savings plan and 401(k) matching. Also, OVG provides part-time, seasonal, and internship employees with one hour of accrued paid leave per 30 hours worked, up to 48 hours per year.

This position will remain open until Sept 30, 2024

Responsibilities

• Provides information about the facility to guests.
• Responds to inquiries regarding services, facilities, programs and events.
• Deals directly with the public in person and over the phone giving out general information, answering questions, explaining procedures and gathering facts and pertinent information regarding problems and  complaints.
• Operates computerized public information and reservation systems in an efficient and accurate manner.
• Responds to customer inquiries via telephone, in person and/or in writing as required.
• Performs a variety of office clerical support activities.
• Keeps supervisor and other appropriate staff informed of problems or other matters.
• Interpret and enforce ice arena rules for customers.
• Collect fees and record in software.
• Other duties and responsabilities as assigned.

Qualifications

• Ability to work a flexible schedule based on events, including long hours, nights, weekends and
  holidays as needed.
• Excellent customer service.
• Ability to follow basic instruction and direction.