Oak View Group

Oak View Group

Hostess|Part-time Ensemble Arts

Oak View Group - Intern
Philadelphia ยท PA
Facility Operations/Event Staff: Game Day/Event Staff
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Overview

We are seeking a dynamic and dedicated hosts to join our team. The ideal candidate will have a passion for hospitality and a knack for delivering top-notch service in a fast-paced, event-driven environment. As a host you will play a crucial role in ensuring that our guests have a memorable and enjoyable experience.

 

This role will pay an hourly rate between $18.

 

Benefits for PT roles: 401(k) savings plan and 401(k) matching.

 

EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline.

Responsibilities

  • Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter's name

  • Use visual cues to seat Guests in either the bar or dining area, depending on their preference

  • Inform Guest who will be serving them to ensure a smooth handoff to the service staff

  • Answer incoming calls to the restaurant and provide appropriate service

  • Manage the flow of Guests into the Dining and Bar areas and provide accurate wait times to incoming Guests if appropriate

  • Tend to special Guest needs and requests

  • Observant to Guests' needs throughout the dining experience to ensure they receive high-quality service (e.g., noticing a drink refill is needed while seating another Guest and ensuring the drink is refilled prior to getting back to the door).

  • Protect establishment and patrons by adhering to sanitation, safety, and alcohol control policies

  • Help dining room staff by setting and clearing tables, replenishing water, and serving beverages

  • Issue dining charges by verifying orders, calculating taxes, and totaling bills for to-go orders

  • Receive payments by validating credit charges, approving checks, accepting currency, and calculating and issuing change for ToGo orders

  • Reconcile cash drawer by proving cash transactions; listing checks and credit card charges for to-go orders

  • Contribute to team effort by accomplishing related results as needed

Qualifications

  • High school diploma or GED
  • Prior customer service experience in the hospitality industry
  • Positive attitude and interpersonal skills
  • Good communication skills and phone etiquette
  • Flexibility when working alternating shifts
  • Ability to stand for long periods of time
  • Skillful communicator
  • Adaptability
  • Good time management skills