Overview

Maximize membership sales through recruitment and facilitation of new members, referrals, and assisting in decreasing member attrition. This is accomplished through sales execution and attaining or exceeding the annual budget revenue goals for membership.

Primary Objectives to achieve membership department goals, as applicable:

• Dues Added
• Initiation Fee
• Net Member Growth
• Member Retention
• Net Dues
• Manage Contra and Membership Expenses
• Hand off/attend all New Member for new member orientation
• Connect Members to the Club, Employee Partners, and other Members

Responsibilities

• Achieve Membership Department’s sales plan, goals and objectives following all guidelines, policies, and procedures.
• Generate enough prospect inventory to support the club’s sales plan and the maintenance of prospect database in accordance with standards utilizing the appropriate CRM system.
• Execute follow up with new Members through a 30/60/90 Campaign resulting in Member Referral.
• Maintain the Membership Committee, whose purpose is geared towards the generation of prospects and new members. Additionally, will assist with connecting new members to the membership at large.
• Represent the Club in community activities and organizations to provide community awareness of the Club and to develop sources for prospective Club Members.
• Prepare and attend all weekly sales meetings with GM.
• Collaborate with VPM and Marketing Manager to develop annual/quarterly game plan to generate qualify leads through strategy and pricing.
• Because of the fluctuating demands of the company's operation, it may be necessary that each Employee perform a multitude of distinct functions; therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other Employee are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.
• Adhere to all the various company, club and department written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job.
• Promote the club to the local community by attending member functions, sponsoring community events, representing club within community organizations.
• Maintain communication with peers by attending weekly department head and sales meetings.
• Implement and support all company initiatives and programs as requested.
• Miscellaneous tasks assigned by GM and VPM.

Qualifications

• 4-year college degree preferred and 3-5 years of related experience in sales preferably fundraising/hospitality/service industry, or equivalent combination of education and experience.
• Undergraduate degree in business, marketing, public relations, communications or Hotel and Restaurant Management preferred.
• Strong sales skills required
• Knowledge of golf preferred
• Sales training preferred
• Proficient in computer software including Microsoft Word, Excel, and CRM
• Solid time management, organization, and prioritization skills; ability to work independently
• Excellent customer service orientation and focus on customer satisfaction required
• Strong leadership and people skills, plus the ability to build and foster a team environment

Physical Requirements: Standing, walking, exposure to temperature changes, dust, fumes, or gases, climbing/ladders, squatting/kneeling, reaching, grasping, pushing/pulling, twistin /bending, lifting/carrying/pushing/pulling up to 100 lbs. on occasion, folding/unfolding, talking, hearing, and seeing. Primary tools/equipment used in this position and approximate weight:

Attendance Requirements for this position as outlined on the weekly schedule. Additional hours are required to meet deadlines for the position, including weekends and/or holidays.