Overview

The Premium Suite Supervisor is responsible for overseeing and assisting with the serving of guests in the Suites. A Suite Supervisor must be personable and able to work in an ever-changing fast-paced environment. A Suite Supervisor is familiar with all food and beverage products available on the menu and can speak knowledgeably with the guests regarding the product. The Suite Supervisor will assist the Premium Hospitality Manager with administrative work and projects including monthly inventory, training, and special events. The Suite Supervisor must maintain excellent attendance and be available to work events as scheduled per business need. This role will pay an hourly wage of $12-$16 plus tips.

This role will pay an hourly wage of $12 to $16. + Tips 

Benefits for PT roles: 401(k) savings plan and 401(k) matching.

This position will remain open until October 31, 2024

Responsibilities

• Must demonstrate ability to meet the company standard for excellence in the areas of guest service, interaction with co-workers, and uniform standards.
• Take pride in personal appearance; reporting to work in neat and clean clothing; maintaining well-groomed hair and personal hygiene as established by company policy.
• Responsible for overseeing the setup of food service areas within specific suites based upon pre-order.
• Ensure all suites are set prior to event, based on communication received of orders.
• Responsible for communication between counterparts in the department.
• Responsible for ensuring quality and hospitality throughout the premium areas of the arena.
• Responsible for organization and preparation of events.
• Responsible for assisting in closing out financials per event and ensuring correct billing takes place.
• Direct any other inquiries (not regarding food and beverage) to the correct entity and/or personnel.
• Monitor and maintain food quality.
• Assist management with monitoring department by maintaining policies and procedures, upholding safety and sanitation standards, and ensuring a positive atmosphere for team members and guests.
• Maintain, resolve, and enforce cash handling policies and procedures.
• Monitor and enforce safe alcohol policies and procedures.
• Monitor and maintain inventory control and product requisition.
• Have full knowledge of food and beverage menu items and accompaniments.
• Responsible for supervising the service of beverages to guests including alcoholic beverages. Must check guest’s ID to verify minimum age requirement for the purchase of alcoholic beverages.
• Responsible for observing guests to respond to any additional requests.
• Responsible for ensuring suites have all necessary service-ware.
• Maintains sanitation, health and safety standards in work areas.
• Assures that the locations equipment is operable and clean prior to the start of an event.
• Responsible for recognizing guests that are visibly intoxicated and taking action to cut off alcohol to such individuals.
• Enforce all OVG policies and procedures.
• Report disciplinary issues, accidents, incidents, illnesses or serious performance issues to the Premium Hospitality Manager, HR, or the General Manager immediately. The Premium Suite Supervisor is responsible for supporting staff through mentoring and training; any disciplinary or on-going performance issues should be deferred to the Premium Hospitality Manager, HR, or General Manager.
• Assist the management team with projects including training, inventory, and special events.
• All other duties as assigned by management.

Qualifications

• High school diploma or equivalent preferred.
• Must be 18 or over.
• At least 3 years of experience serving in a premium setting.
• At least 1 year supervisory experience.
• Possess valid food handling and alcohol service certificate if required by state and federal regulations (or be willing to obtain one within a 60 day time-frame from date of hire).
• Excellent interpersonal and communication skills and a friendly, positive attitude with co-workers, management staff, volunteers and guests.
• Ability to work a flexible schedule including nights, weekends, some holidays and long hours.
• Ability to prioritize tasks in a fast-paced environment.
• Excellent customer service, organization, and time management.
• Ability to work with a variety of personalities, keeping a positive attitude and a solution-based outlook.
• Ability to work independently with minimal supervision.
• Ability to remain focused in a loud and busy environment.