Overview

The Program Manager oversees staff and ice usage. This includes but is not limited to rink schedules, in-house programming, skate sharpening and repair, skate rentals, league management and on-ice programming/instructions. This is balanced with a strong customer service ability, team leadership and business acumen. 

This role will pay an hourly wage of $18.27-22.12.

Benefits for PT roles: 401(k) savings plan and 401(k) matching.

This position will remain open until Oct 26, 2024

Responsibilities

• Coordinate the use of the ice with local groups ranging from open state to professional-level hockey.
• Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work.
• Works closely with hockey and skating associations, scheduling ice usage and making necessary arrangements for the personnel, equipment, and materials to be on hand. 
• Develop the Learn to Skate and Learn to Play programs, Try Hockey for Free as well as summer camps and birthday parties and direct their execution.
• Responsible for promoting and representing the facility in a positive manner at all times.
• Investigate, analyze and resolve operational problems and complaints. 
• Develop operating procedures that conform to corporate standards, customized to the specific needs of the facility and consistent with the goals and objectives of the client and facility.
• Maintain records of activities and programs, completing reports and making recommendations for improvement to programming.
• Create and enforce all ice rental contracts.
• Participates in management and company staff meetings and attends other meetings representing The Rink.
• Serves as Manager on Duty up to 50% of operating hours and is responsible for troubleshooting issues outside of regular working hours.
• Ensures customer inquiries regarding ice rates and availability are addressed in a timely manner.
• Ensure appropriate levels of staff with safety/first aid/CPR/bloodborne pathogens training per facility policy.
• Oversees cash register and daily deposits, float, and verifies the change safe balance daily.
• Works with Rink Manager and General Manager on budgeting and capital improvement plans, providing input for programs they oversee.
• Works with Ice Operations Manager to build and maintain ice which includes using an ice resurfacer and all other equipment necessary to maintain the highest quality sheet of ice.
• Works with Director of Marketing on website maintenance and social media platforms including Facebook, LinkedIn, X and Instagram.

Qualifications

• High school or vocational diploma required, BA degree desired, however, work previous work history can substitute for degree
• Experience with general functions of an ice arena
• Knowledge of supervisory principles, with emphasis in working with and training a “casual” staff
• Must be able to work flexible and sometimes demanding schedules; including nights, weekends, and holidays
• Possess a working knowledge of audio/video and information technology systems, ice systems, and basic computer skills
• Possess a working knowledge of ice and ice-making systems