Overview

The Senior Event Manager will manage all aspects of assigned events from advance planning stages through the end of the event; train, schedule and supervise all event related staff, as well as oversee building security and parking issues and interact with local public safety officials to ensure events run smoothly; coordinate communication between event related staff and delegate assignments; be responsible for and ensure overall customer and lessee satisfaction.

This role pays a yearly wage of $50,000 to $60,000.

Benefits for FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays).

This position will remain open until Oct 24, 2024

Responsibilities

• Responsible for planning, coordinating, and facilitating logistics of major events throughout the Iowa Events Center
• Ensuring accuracy of post-event billing of services and equipment charges.
• Develop and control event budgets including preparing pre-show event financial estimates and completing post-show financial settlements based on contractual requirements.
• Ensure timely and accurate event information is delivered to the Finance Department for settlement/invoicing purposes.
• Work with sales managers in preparation of pre-booking cost estimates.
• Detail events for client approval and internal communication by creating Event Resumes in Momentus.
• Work with internal and external clients with event logistics and suggest the most effective ways to use the facility for specific types of functions.
• Exercises discretion and utilizes independent decision-making during events that will best represent the Iowa Events Center and serve the client.
• Ensure that all event insurance certificates, licenses and permits required for production are obtained in a timely manner, including pyrotechnics and traffic control
• Advance and communicates all event information to appropriate departments and staff
• Be involved in the recruitment, interviewing, hiring, training, and scheduling event related staff.
• Troubleshoot during event preparation and during event to ensure that all event setups are correct including making decisions about policy, procedures, billing and staffing
• Oversee all production, setup, event staff, event-related contract services
• Maintain communication with events team to ensure a flawless event
• Create work schedules for event and security staff, delegate assignments and review performance
• Responsible for the Events Department role in the execution of event contracts and rental agreements
• Act as facility manager on duty as required
• Communicate in a timely fashion all problems and propose solutions to the AGM and Director of Events.
• Receives and responds to complaints from tenants and the public or refers them to the Director of Events
• Prepares events reports noting attendance, times, significant problems, etc.
• Ensure collection of all payable by due dates
• Finalizes lessee requirements including table arrangements and number and nature of support personnel (ushers, security guards, caterers & decorators)
• Coordinates effectively with other departments including Operations, Catering Sales, Engineering, etc
• Maintain superior interpersonal relations with clients, employees, management, contractors, and temporary employees
• Must work on-site for assigned events, maintain excellent attendance, and contribute to a safe & healthy work environment.
• Recruit, interview, hire, train and schedule event related staff
• Schedule and monitor Manager on Duty Program
• Work with the Director of Event so develop departmental annual budget
• Oversee the interns in the Events department

Qualifications

• Bachelor’s degree from an accredited college or university with major course work in facility management, marketing, business administration or related field
• 4-6 years experience in event management in a stadium, arena, convention center or public assembly facility setting highly preferred
• Proficient in use of Microsoft Office programs in a Windows format; experience with AutoCAD preferred
• Knowledge of operational characteristics of events, including crowd management and control techniques; fire and public safety regulations, food service practices, A/V equipment and relevant federal, state, and local regulations
• Ability to communicate clearly and concisely in the English language, both orally and in writing
• Production experience involving concert set up, audio, video, lighting, and rigging preferred
• Self-motivated with excellent interpersonal and communications skills and the ability to function and make management decisions in a fast-paced high-pressure environment
• Ability to work independently and as part of a team
• Must be available to work a flexible schedule, including long shifts, early mornings, evenings, weekends and holidays as required