Overview

Ticket Office Representative is a part time, on call per event employee who is responsible for the processing and distribution of ticket sales in an accurate and timely manner at all Iowa Events Center facilities. Responsible for providing accurate information to the general public, addressing any concerns and is committed to superior customer service.

This role will pay an hourly rate of $12.

For PT roles: Benefits: 401(k) savings plan and 401(k) matching.

EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline.

Responsibilities

• Receive and process in person, phone and mail ticket orders using various aspects of the ticketing system
• Follow proper procedures regarding money and ticket reconciliation after every work shift
• Provide accurate Iowa Events Center information and superior customer service to patrons
• Maintain work spaces and supplied for department in a net and orderly fashion
• Answer phone and provide event information to customers
• Must be familiar with and enforce ticket office rules and regulations
• Accurately sorts and organizes will call tickets by event and last name
• Provide excellent customer service assistance to internal and external clients

Qualifications

• High school diploma or equivalent
• Prior sales, cash handling or customer service experience
• Ticketing sales experience highly desired
• Ability to work independently and as part of a team
• Must be able to communicate clearly and concisely in the English language, both orally and in writing
• Ability to safely and accurately handle and account for moderate sums of money
• Demonstrated ability to work under pressure and handle difficult situations with courtesy and tact when dealing with the public and promoters
• Excellent computer and data manipulation skills; including software such as Microsoft Office and intermediate to advanced Excel skills highly desired
• Knowledge of Paciolan highly desired.
• Must be available to work a flexible schedule including long hours, nights, weekends and holidays as needed