Overview

This position will be part of a busy and dynamic working environment at CFG Bank Arena. This position is responsible for ticket sales with a specialization in Ticketmaster Host & TM1 Sales and providing excellent customer service for our world-class events, including will call service, as needed. This role is supported by and works closely with the entire ticketing team.

This role pays an hourly wage of $19.

Benefits for PT roles: 401(k) savings plan and 401(k) matching.

EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline.

Responsibilities

• Part-time position and requires flexible schedule to accomodate events, including evenings, weekends and holidays
• Accurately process payments for tickets while following all proper box office selling and payment procedures

• Answer phone with prompt and courteous attitude as needed
• Demonstrate excellent customer service skills, responding professionally, promptly, and efficiently to customer service requests and needs
• Facilitate night-of-show will call
• Sell tickets in Ticketmaster Host and TM1 computer programs
• Process opening and closing paperwork
• Answer questions regarding events, tickets, and schedules
• Remain current with new software and product releases

• Perform all other duties as assigned by ticketing management team
• Handle receipt of cash payments and return of accurate and appropriate change, as needed
• Frequent bending, lifting 15-20 pounds, and sitting are required, as well as exposure to multiple external elements and extensive walking through the arena, including inclines and stairs

Qualifications

Ticket sellers must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

• High School Diploma/GED
• Previous ticketing and/or customer service experience preferred
• Must have basic computer skills and a working knowledge of Windows-based PC programs
• Ability to work well both within a team environment and independently with good decision-making capability
• Must be customer-service oriented, have a fan-friendly attitude, and a professional demeanor at all times
• Strong verbal and written communication skills
• Extremely organized and detail-oriented and resourceful, able to learn quickly and handle multiple projects simultaneously

• A high degree of personal integrity
• Experience with large-scale events in an arena, stadium, or concert setting of a similar size (12,000+ seats) is highly desirable
• Previous knowledge of Ticketmaster Host and TM1 ticketing systems is preferred
• Must be able to work a flexible schedule inclusive of weekends, nights and holidays required
• Extensive time spent with moderate to loud noises.
• Fluctuating temperatures to include hot and cold conditions - external and internal facility exposure
• Frequent bending, sitting, standing for long periods of time and walking of the building, including climbing stairs
• Exposure to flashing lights
• Lifting of 15-20 pounds