Overview

A Ticket Seller is part-time employee who will act as primary point of contact for customers as they purchase tickets for upcoming events at the Chaifetz Arena. They are responsible for providing accurate information for our guests and ensuring all service needs are met. Ticket Sellers will work during the week during our normal business hours (Tuesday through Friday 10am-5pm) and during events (occasional evenings and weekends) to ensure smooth ticketing operations throughout the guest’s experience.

This role will pay an hourly wage of $15. 

For PT roles: Benefits: 401(k) savings plan and 401(k) matching.

This position will remain open until November 1, 2024

Responsibilities

• Provide exceptional customer service to all guests both in person and on the phone
• Assist in the purchasing of tickets for upcoming events via Ticketmaster Archtics
• Provide full and accurate information to interested parties
• Help troubleshoot any ticketing issues guests may have on day-of or leading up to events
• Field all inquiries about the venue over the phone & direct all calls to the appropriate departments
• Assist in providing a safe and secure environment for Chaifetz Arena
• Address any customer complaints in a respectful, helpful way and escalate to managers as needed
• Balance cash drawer at end of each shift
• Monitor Will Call and verify ID of those picking up
• Provide excellent customer service assistance to internal and external parties
• Exemplify the How You Doin philosophies

Qualifications

• High school diploma, GED or equivalent preferred
• Must have a demonstrated ability to function in a fast paced, high-pressure environment
• Customer Service experience
• Cash handling experience
• Exceptional Customer Service skills – outgoing and friendly personality required
• Ability to communicate clearly and concisely in the English language
• Possess superior interpersonal and communication skills
• Ability to work both independently and as part of team, remaining flexible in role
• Must have the ability to work flexible schedule including long hours, nights, weekends and holidays.