Overview

Our Guest Experience team will be essential in creating a safe and memorable experience for all guests at UBS Arena. This role requires a positive attitude, as well as a team-driven and proactive mindset. Each member of this team is responsible for providing an exceptional level of service to our guests in addition to access and crowd control for UBS Arena. This position is represented by Local 176.

This role will pay an hourly wage of $18.75. 

Benefits for PT roles: 401(k) savings plan and 401(k) matching. Also, OVG provides part-time, seasonal, and internship employees with one hour of accrued paid leave per 30 hours worked, up to 48 hours per year.

EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline

Responsibilities

• Ability to communicate clearly.
• Ability to give concise directions to guests.
• Ability to work in outdoor conditions
• Aid in orderly ingress and egress
• Assist guests in finding their seats, restrooms, concessions, and other venue amenities.
• Assist guests with disabilities with reasonable requests for accommodations, including but not limited to wheelchair escort services.
• Assist with crowd control measures
• Control and manage access to venue and seating area.
• Complete incident reports for accidents and out-of-the-ordinary events
• Effectively communicate safety and security measures throughout the arena.
• Identify opportunities to create memorable experiences for guests.
• Other organizational and administrative duties as determined by management.
• Proactively direct, greet, and assist guests with questions and requests on/at UBS Arena/Campus
• Project a positive and friendly image when interacting with guests, and responding to inquiries from venue staff, and the public.
• Provide accurate facility information with excellent customer service to patrons.
• Provide exceptional guest service.
• Provide specialized assistance, general information, and clear directions to guests.
• Respond to and/or escalate guest complaints, concerns, and compliments.
• Scan in each ticket to events
• Utilize electronic devices such as handheld devices, computers, and/or tablets
• Understand, retain, and adhere to safety protocols and procedures.
• Understand, retain, and provide event information to guests.
• Other organizational and administrative duties as determined by management

Qualifications

• 18 years of age or older.
• Experience in a customer service-based industry is essential.
• Experience within a sports, entertainment, or related field is preferred.
• Must be able to complete all required trainings.
• Must be able to engage with guests first.
• Must have a working email address
• Strong verbal and written communication skills are essential.
• Ability to be available for 75% of events scheduled a month.
• Ability to function independently in a fast paced, high-pressure environment is essential.
• Ability to read, write and understand English.
• Ability to utilize web-based programs and digital equipment
• Ability to work flexible schedule including long hours, nights, weekends, and holidays is essential.
• Ability to work with the public and have interpersonal and communications skills is essential.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:

• Ability to be mobile.
• Ability to push, pull, and/or lift 50lbs or more.
• Ability to stand in the same spot for extended periods of time.
• Ability to walk up and down stairs.
• Ability to work in enclosed spaces
• Ability to work steep, elevated areas.

Work Environment:

• Must uphold and maintain a customer friendly environment.
• The duties of this position are performed indoors and outdoors. 
• The noise level in the work environment will range from moderate to loud.
• While performing duties of this job, the employee may be exposed to outdoor weather conditions.