Job Title: Manager, Fan Experience
Main Purpose of Job: Game production & entertainment
Reports to: Assistant General Manager
Contract type: Full-time, permanent
Hours: Monday-Friday as required, weekends and holidays as needed
Location: San Jose, CA
Salary: $66,560
The San Jose Giants, Single-A affiliate of the San Francisco Giants, are seeking a detail-oriented, creative, and motivated individual to be the Manager, Fan Experience at Excite Ballpark. The Manager, Fan Experience will oversee game operations, including video board production, in-game entertainment, and fan engagement. The Manager, Fan Experience will also be responsible for maintaining all press box equipment, creating video and graphic content, and managing the team's website.
Essential duties and responsibilities:
Game Operations:
- Prepare nightly game and promo scripts, incorporating all sponsor/corporate elements
- Video Production and Entertainment
- Organize content on video board computers daily to match scripts
- Execute required MLB/MiLB/DBH initiatives and activations
- Produce all elements of game night show production relating to video boards, scoring, public address system, entertainment, and broadcast
- Hire, train, and supervise seasonal game night production/press box crew
- Responsible for all press box equipment (Video board, cameras/tripods, computers, laptops, broadcast/replay equipment, microphones, sound board, pitch clock)
- Purchase/upgrade necessary parts and facilitate equipment repairs
- Keep all production areas (press box, control room, camera bays) clean and presentable always
- Help create fresh in-game entertainment on-field
- Actively contribute to Promotions Team and engage in constructive discussion of promotional events
- Help plan and execute theme nights with creativity
- Hire and serve as direct supervisor of Game Production Intern
- Serve as primary contact for player walk-up music
Website Management:
- Oversight and management of all San Jose Giants web assets
- Work closely with department leaders to curate and maintain website content, including Ticketing, Baseball Info, Events, Community, Team Store, etc.
- Monitor other MiLB websites for changes, features, and functionality that we may want to implement ourselves.
Video/Graphic Production:
- Create new video pieces for use in-game and on the web (intro videos, highlights, interviews, promotional pieces, etc.)
- Design video board layouts
- Create graphics/animations for in-game video board and broadcast use
- Work with the social media team to create content for social media
- Record and log all gameday footage for club use
Special Assignments:
- Other duties as assigned by Assistant General Manager
Minimum Qualifications:
- Ability to work effectively on an individual basis and within a team framework, handle multiple projects, meet deadlines and achieve objectives.
- Strong work ethic and organizational skills, be highly motivated, and multi-task in a fast paced environment
- A minimum of two (2) years production experience, preferably within sports or live events setting
- Advanced knowledge of Adobe Suite (Photoshop, Premiere, etc.)
- Ability to work evenings, weekends and holidays in an outdoor environment is required.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
