About the Columbia Fireflies: 
The Columbia Fireflies are a part of Hardball Capital which also owns the Chattanooga Lookouts (AA Minnesota Twins Affiliate) and the Fort Wayne TinCaps (A San Diego Padres Affiliate.) The Fireflies began play in the spring of 2016 at Segra Park, in Columbia, South Carolina. The Fireflies are the Class-A, Kansas City Royals affiliate of the Low A East whose season begins in April and concludes in end of August. The franchise was awarded 2024 Single A Organization of the Year.

Status:                      Full Time

Reports to:               Director of Ticket Sales

The Columbia Fireflies are seeking an experienced salesperson who is a self-starter, has a passion for building genuine and meaningful relationships, and is eager to strive for excellence.  The Senior Ticket Account Manager position is an opportunity for a top performing salesperson to grow their career.  In this role, this individual will be responsible for providing service to Columbia Fireflies Season Tickets members that have already renewed their current season ticket membership. Additionally, a strong focus on B2B lead cultivation is the top priority for this role as this individual will be responsible for actively selling new season ticket memberships, premium seating, group ticket, and partial plan packages. This individual will also be responsible for utilizing ScoreCRM to monitor the conversations with customers as well as measuring the effectiveness of each sales campaign.  The Senior Ticket Account Manager will report to and collaborate with the Director of Ticket Sales.  

ESSENTIAL FUNCTIONS: The following are examples of the various functions required. The job requirements are not limited to the items on this list. 

1)    Proactively generate season ticket and partial plan membership revenue through outbound sales efforts including phone calls, emails, in stadium meetings, virtual meetings, and in person presentations. 

2)    Consistently exceed weekly, monthly, and annual season ticket and group sales goals and sales activity minimum standards. 

3)    Create tailored membership packages and experiences that align with the client needs and drive long term value and retention. 

4)    Identify and prospect new business opportunities through lead generation, referrals, networking events, and market research. 

5)    Build and maintain a robust pipeline of prospects while tracking all activity using Score CRM. 

6)    Foster strong relationships with both existing and potential clients to enhance retention and both season ticket and group sales renewals. 

7)    Provide best-in-class service by managing onboarding, engagement, and renewal communications for season ticket members and group leaders. 

8)    Attend games and special membership events to build relationships and identify upsell and referral opportunities. 

9)    Generate group ticket sales through assigned zip codes and category lists to organizations in the Midlands area. 

10)  Perform Game Day responsibilities including entertaining clients and fulfilling group fan experiences and theme night commitments. 

11)  Work closely with the marketing team to ensure customer satisfaction though the implementation of group sales fan experiences.  

12)  Proactively create new group sales opportunities through proactive B2B outreach.  

13)  Other duties as assigned.

·         Detailed-oriented with exceptional organizational time management and sales skills to generate new business to hit your individual season ticket and group ticket individual sales goals. 

·         Proven success in sports ticket sales with a track record of exceeding season ticket ang group ticket sales goals.

·         Ability to be a great teammate and work in a fast-paced environment with a high standard of excellence. 

·         Excellent problem-solving skills, with the ability to thrive in a fast-paced environment. 

·         Passion for innovation and comfort with emerging sales technologies and tools

·         Exceptional verbal and written communication skills, with the ability to adapt communication style to diverse audiences. 

·         Exceptional customer service acumen. 

·         3-5 years of experience in sales with a focus on sales or sports ticket sales. 

·         Bachelor’s degree in business, sports management, marketing, communications, or related field preferred.  

·         Prolonged periods sitting at a desk and working on a computer.

·         Flexible availability, with the willingness to work evenings, weekends, and select holidays as required. 

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.