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DEPARTMENT OVERVIEW:
The Boston Red Sox Ticketing team plays an integral role in helping the organization to achieve its financial and customer service goals. This role is typically the first point of contact a fan has with the Red Sox, the Ticket Office sets the tone for their experience at Fenway Park. From selling tickets for games and events to troubleshooting any issues fans may have, the focus is always on providing top-tier customer service for everyone from long-time season ticket holders to patrons visiting the park for the first time.
POSITION OVERVIEW:
The Ticket Operations Representatives are the first people that walk up customers interact with when they inquire about ticket sales and services. This part-time position is a year-round position that works with customers who are seeking game day tickets as well as tour tickets. Primary duties will include but are not limited to walk-up sales and will call at the box office and remote ticket booths for Red Sox games, Fenway Park tours, and special events.
RESPONSIBILITIES:
- Provide walk-up customers with ticket sales and service for Red Sox home games, Fenway Park tours and other events hosted at Fenway Park.
- Assist patrons with accessing tickets digitally via the MLB Ballpark app.
- Issue tickets to high-end clientele at VIP will-call window on game days.
- Assist with ticket fulfillment and season ticket payment processing.
CHARACTERISTICS/QUALIFICATIONS:
- Ability to work flexible hours including nights, weekends, and holidays.
- Excellent communication skills including written, verbal and telephone.
- Prior telemarketing, customer service and/or sales experience is preferred, but not required.
- Ability to multitask and consistently meet deadlines.
- Able to consistently meet deadlines.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
