Job Title: Manager, Ticket Operations
Job Duties: Ticket and Box Office Operations
Reports to: Director, Ticket Sales
Hours: Monday-Friday as required, weekends and holidays as needed
Contract Type: Permanent, full-time
Location: Joliet, IL

Company Overview:
The Joliet Slammers are an independent professional baseball team located in Joliet, IL in the Frontier League dedicated to providing exceptional experiences for fans in the city of Joliet and surrounding areas . As we continue to grow, we are seeking a passionate and results-driven Manager of Box Office Operations to join our growing team. 

The Manager, Ticket Operations will be responsible for the strategic planning, implementation, and execution of all ticket operations of the Joliet Slammers ticket office. A key component of this role is to direct and train a qualified ticket operations staff with the goal of supporting all ticket fulfillment across the organization. 
 
Essential Duties and Responsibilities:

-Will oversee all facets of the ticket operations department for all Stadium events including but not limited to; event build, pricing structure, inventory management, ticket and financial reporting, digital and mobile tickets, data collections, analysis, etc.

-Oversee all box office aspects of the renewal process for season tickets including invoicing, inventory management, and distribution of all-season ticket plans.

-Work closely with all Joliet Slammers departments including ticket sales, marketing, and corporate sales regarding ticketing and finance for daily, monthly and yearly balances, as well as all other departments as it pertains to event and employee ticketing.

-Administer efficient, accurate, and timely reporting related to organizational sales and attendance activity 

-Upload and administer all games and events on the ticketing system; ensure the ticketing system records are maintained and accurate.

-In partnership with Director of Ticket Sales and EVP Sales and Marketing, develop and manage department budget goals for operating expenses 

-Work directly with Director of Ticket Sales on designing ticketing programs including season, groups, mini-packs, coupon and discount initiatives. Present package ideas based on buying trends and quickly and efficiently create packages and offers for ticket sales staff and marketing staff to execute. 

-Hire, train, and schedule box office staff and all game day staff with ticket system access.

-Primary contact with team ticketing system (TicketReturn) and all third-party companies such as Fevo. 

-Develop and manage department budget goals for operating expenses

-Ensure the security of the box office is maintained at all times; assume responsibility for all monies collected and provide appropriate personnel with detailed daily reports and ensure safety of monies at the end of each day

-Interact daily with box office staff and provide coaching and feedback as needed

-Provide exceptional customer service to fans at all times

-Other duties as assigned 


Qualifications:

-A minimum of 2 years of experience managing a Ticket Office in a related or similar ticketing environment

-Bachelor's Degree in Business Administration, Accounting, or equivalent is preferred 

-Minimum of 2 years customer service experience 

-Knowledge of TicketReturn, Tickets.com and/or Archtics ticketing Software 

-Strong attention to detail, excellent communication skills, extensive customer service skills.

-Strong ability to adapt to changes, work effectively under pressure and produce accurate results in a fast-paced environment.

-Professional knowledge of Microsoft based programs: Outlook, Excel, Word, PowerPoint as well as the Google Suite of programs 

-Able to work independently and as an effective team member.

-Strong oral and written communication, execution, and analytical skills.

-Ability to motivate and maintain effective working relationships with staff and partners.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.