Sales & Marketing: Client Relations/Customer Service
Manager of Fan Experience - Nashville Sounds Baseball Club (Nashville, TN)
The Manager of Fan Experience is a highly energetic and enthusiastic individual that is responsible for ensuring satisfaction and creating a premium fan experience for all Nashville Sounds ticket holders. The Manager of Fan Experience will lead and manage game day staff and service teams with a positive attitude.
The Manager of Fan Experience will work closely with all departments to develop and execute a comprehensive marketing strategy designed to improve fan loyalty, retention, and customer service levels.
Essential Duties and Responsibilities:
- Credibly and responsibly present oneself as the “face” of the organization to all premium and season ticket holders
- Manage guest service staff that will provide top-notch customer service at First Horizon Park
- Assist in training and evaluating performances based on the Customer Service Program
- Prepare schedules for each home stand
- Prepare materials for game for use during the pregame meeting.
- Properly educate the guest service staff with useful information to help fans enjoy their First Horizon Park experience
- Anticipate and resolve all fan complaints, requests, and inquiries; handle difficult fans and situations in a calm and professional matter, ensuring that each fan interaction results in increased loyalty to the team
- Define, measure, and continuously improve in and out-of-ballpark fan service levels and processes
- Foster teamwork, employee morale, motivation, and open communication within ALL departments in the front office and game day staffs
- Work closely with all areas of Ticket Sales and Service, Box Office, Marketing, Baseball Operations, Facilities Staff, Game Presentation, PR, and Sponsorship teams to execute integrated programs
Education and/or Experience:
Bachelor’s degree or equivalent and 1-3 years Full Time sports, sales and/or event management experience.
Please no phone calls or emails. Be sure to apply through teamworkonline.com only.
