Norfolk Tides

Norfolk Tides

Account Executive, Group Sales

Norfolk Tides - Entry Level
Norfolk · VA
Ticket Sales and Services: Ticket Sales
Account Executive, Group Sales

Summary: This individual will be responsible for maintaining and developing new business through prospecting, cold calling and executing events focused on group sales of 50 people and more. He/she will establish and maintain client relationships and coordinate ticket distribution and client payment. The Account Executive, Group Sales will make sales and create future visitations to ensure customer retention.

Essential Duties: Essential job duties for this position include the following items. Other duties must be performed as assigned or required.

  • Maintain and develop new business targeted at large group sales through prospecting, cold calling, the use of co-op, vendor development and other sources as required
  • Target top employers in the region for ballpark outings through buyouts, picnics, group tickets, special offers, etc.
  • Assist Manager, Ticket Sales in implementing existing, and developing new, group sales plans
  • Assist Manager, Ticket Sales in maintaining data base for group sales targeted at schools, churches, associations, non-profit groups, youth organizations, etc.
  • Oversee the organization and execution of specialty packages (ie. Birthday, Faith & Family Night, etc.)
  • Promote season tickets, suite rentals and premium seat options for the organization as needed
  • Track activity through dedicated CRM, prepare and maintain records for sales leads and account status
  • Provide continuous communication with clients and customers to develop and maintain strong business relationships
  • Provide ongoing customer service to existing accounts throughout season by visiting them during games, provide amenities and others as requested 
  • Comfortable working in a fast paced team setting
  • Work toward continuous quality improvement
  • Stay current with changing technology, including software programs
  • Uphold, support, and promote all company policies and procedures
  • Any other duties as required 
Qualifications: To perform this job successfully, the individual in this position must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum knowledge, skills and abilities required. 

Education/Experience:

  • Bachelor’s Degree equivalent college or technical school experience required;
  • At least one year of working for a professional sports team or equivalent organization
  • Ability to attend all home games
Certificates, Licenses, Registrations: 

  • Valid Driver’s License required 

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

Job Questions:

  1. Do you have Sales or Customer Service Experience? If so, please explain.

  2. Are you currently located in the Hampton Roads, VA area or willing to relocate?

  3. What are your salary expectations for this position? Please provide a range.