BACKGROUND:
The Timber Rattlers, located in Appleton, Wisconsin (between Green Bay and Milwaukee), are a highly respected team in Minor League Baseball and the Single ‘A’ affiliate of the Milwaukee Brewers. The Timber Rattlers are locally and nationally recognized from a marketing and operations standpoint and the Appleton community is recognized as a great place to live, work and play.
JOB DESCRIPTION:
The Wisconsin Timber Rattlers are currently looking for an organized and customer service minded individual to join the ticket sales department as the Box Office Manager. The Box Office Manager will handle all ticket operations in the box office as well as work with all individual season ticket and mini-package ticket holders. The individual will work to renew and bring in new individual package holders as well as be responsible for selling and coordinating group outings at the ballpark including but not limited to Corporate, Youth Sports, Church, and Scout Nights. This person will be responsible for and manage the ticket database system and keep records current and accurate. This person will also schedule and manage ticket sellers and ticket takers.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Develop new season ticket customers and maintain a positive relationship with current ticket holders including answering questions, troubleshooting, taking and following through on orders, delivering tickets, and arranging for invoicing.
- Understand and effectively meet or exceed individual and team ticket goals by prospecting for new inside/outside sales accounts through cold calls/e-mail/text targeting individuals and corporate/youth sports/church/scout outings.
- Develop and enhance positive relationships with clients through a high level of contact in social settings or by taking full advantage of other relationship building or entertainment opportunities.
- Use an analytical approach to running group and ticket reports during the year.
- Provide the highest level of customer service to all fans through in-person and phone communication.
- Effectively monitor client’s satisfaction with follow-up contact throughout the season.
- Meet and greet season ticket, ticket package, groups, and individual ticket holders during ballgames.
- Train and manage all box office interns and game day ticket sellers and ticket takers.
- Operate Tickets.com ProVenue ticket database and keep records current and accurate.
- Close out and balance the ticket department after each game.
EXPERIENCE REQUIRED:
- 4 yr. degree
- Previous experience working in sports, specifically in a ticket department.
- Proficient in Microsoft Word/Excel/Outlook
- Customer service mindset
- Self-motivated
- Analytical
- Organized
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any ot
