The Wausau Woodchucks are seeking a qualified individual to assist in the retail and ticket commerce operations for the upcoming season as the Omni-Commerce Merchandise Intern. This position will gain hands-on experience in all areas of merchandising and retail operations, including but not limited to merchandising, omni-commerce, buying, inventory management, analysis, and customer service. Our Retail & Merchandising Intern will ensure that all fans have a great experience with their Woodchucks orders. They will also assist in the pre/post-season set up of the stadium retail store. This summer internship program runs from mid-May to late August. All interns must be available for each home game, along with any additional events assigned throughout the season. 

 

·       Monitor online orders to ensure that all are fulfilled within 24 hours if placed on a business day, or on the next business day if placed on a weekend
·       Ensure all post-purchase communication includes all relevant information for the customer

·       Confirm the consumer-experience for pricing, quality, item-selection, etc. is consistent across all purchase mediums (in-store, web, mobile, etc.) for optimal purchasing behavior

·       Maintain high visual presentation of deliverable items when applicable

·       Perform bi-weekly inventory audits to ensure physical and online inventories match

·       Develop promotional calendar in conjunction with game-day events for driving incremental sales opportunities

·       Work within Square POS software to set up online and in person commerce

·       Analyze online sales trends and provide sales recaps by homestand

·       Work with Ticket Service team to ensure online ticket package orders are handled appropriately and aid in a seamless transaction experience

·       Provide excellent customer service to our fans and customers

·       Game day staff management

·       Forecast item level and monthly demand to create a high-level plan for the off season and 2024

·       Ability to step into game day staff roles as needed

·       Assist in pre/post season clean-up of the ballpark 

·       Other duties as assigned 

 

•      Capable of taking direction to complete assigned tasks 

•      Ability to delegate tasks to game day staff 

•      Knowledge or experience in areas of retail and ecommerce preferred

•      Analytical and excel skills for forecasting

•      Proficient in math

•      Must be self-motivated, organized, and have great attention to detail 

•      Ability to be decisive and problem solve in high pressure situations 

•      Ability to multi-task 

•      Excellent communication skills 

•      Ability to lift up to 50 lbs., bend, and reach 

•      Ability to stand and move around for long periods of time 

 

Who we are:
The Wausau Woodchucks are a founding member of the Northwoods League and are located in Wausau, WI. Annually drawing in more than 40,000 fans from all over the state of Wisconsin, the Woodchucks have a reputation for being a fun, family-friendly option for family and corporate entertainment in Central Wisconsin. 
 

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.