The Atlanta Dream is a professional Women’s Basketball Team based in Atlanta Georgia and is a place where our team, our fans and our great city come together to represent the community we seek to serve. We entered our 17th year in 2024 with a continued commitment to building the best franchise in the WNBA. We celebrate diversity, represent Atlanta, reward innovation and imagination and aim to empower women both on and off the court.
The Atlanta Dream is seeking an experienced, self-motivated Director, Ticket Operations to join our team. This position is responsible for providing leadership, strategic direction and management for ticketing operations. This person will lead all aspects of ticket and box office operations for events occurring at the sporting facility and manage our internal CRM processes for operational efficiency. This position will work in close collaboration with the entire organization to ensure cohesion and synergy, especially regarding ticket sales, database management and CRM efficiencies. A strong focus on ticketing systems, manifest creation and the proven ability to operate independently are essential.
As the Director, Ticket Operations, you will be responsible for managing all aspects of ticketing operations for the Atlanta Dream. You will oversee the internal controls of the ticketing systems, box office standard practices and profitability of the department. The ideal candidate will have significant experience building complex events in ticketing systems (Ticketmaster and Archtics), managing ticketing inventory, and monitoring and maintaining accurate data. Creating and verifying financial reports and ticket forecasting initiatives via the ticketing systems platform for internal and external partners. If you are a rockstar with critical thinking, time management and deductive reasoning skills, are extremely organized and detail oriented and can anticipate problems, identify issues and implement immediate corrective action to solve, we want to talk to you.
Duties and Responsibilities
- Research, develop and implement effective process(es) to streamline and/or improve current ticketing/box office processes
- Responsible for accurate and timely event builds in the ticketing system (Ticketmaster and Archtics), including scaling maps, seating manifests, price tables, holds/kills, discounts, presales, etc.
- Recommend policies and procedures to ensure the box office team provides consistent responses that align with the Atlanta Dream mission and values
- Work closely with Executive Management as well as the Strategic Partnership and Marketing departments to plan and implement sales strategy and new programs to drive organizational revenue
- Responsible for the day-to-day operations of the box office, premium ticketing and ticketing operation
- Oversee all financial reconciliation with regard to daily reports, monthly reporting and event settlements
- Create effective sales projection and revenue reports, submits reports to applicable departments including finance and executive management
- Responsible for the ticketing systems administration and upgrades including communicating between Ticketmaster and internal team members of system changes and event changes
- Work closely with internal team members to execute timely on-sales, special promotions and reports for event settlements
- Serve as the point of contact with promoter and Ticketmaster to ensure accuracy of event set-up for ticket sales
- Direct the ticket inventory to include approving holds, changing ticket types and other inventory tools as necessary on events
- Future potential for managing and mentoring associates
Qualifications
- Bachelor’s degree from a four-year college or university, preferred
- Minimum of 10 years related experience in events, sporting or entertainment ticketing preferred with at least five (5) years supervising and/or managing ticketing operations
- Experience with modeling as well as aggregating, transforming and reporting data
- Advanced experience with databases/CRMs – Microsoft Dynamics and/or Salesforce
- Time management and multi-tasking superstar
- Delegate, manage and oversee others work
- Must be available to attend all Atlanta Dream home games. Games/events may take place on nights, weekends and/or holidays.
Additional Eligibility Qualifications
- Work independently without continuous supervision
- Build effective working relationships, both internally and externally
- Work successfully under pressure and/or stringent conditions while producing accurate and on-time results
- Analyze and extract data from reports related to ticket sales and financial forecasting
- Multi-task and coordinate multiple large projects simultaneously
- Prepare and interpret applicable finance and business reports
- Possess exceptional guest services skills with the ability to foster strong working relationships with executives, peers, team and associates
- Proficient in Microsoft Office and other software
We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.
