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What to Expect
The Assistant Director, Ticket Service & Retention will be actively responsible for the servicing and selling of tickets while also assisting in ecommerce/CRM efforts. This role will be key in providing high level customer service to prospective or current ticket holders leading up to all Army West Point Athletic Association Inc. (“AWPAA”) ticketed events.
What You'll Do
40% Customer Experience
- Assist with inbound phone operations and other inquiries on an as-needed basis to help compliment the sales teams’ efforts.
- Assist with ecommerce initiatives intended to increase customer experience and business intelligence efforts.
30% Revenue Generation
- Execute day to day sales efforts.
- Monitor personal book of business and team sales goals for each season and campaign.
- Manage, track and develop growth in assigned book of business for each seasonal campaign.
20% Ticket Operations
- Manage all ticket operations, events and box office staff for one to two ticketed sports including but not limited to:
- Back office and online system build for the season.
- Management of player guest tickets in conjunction with the compliance office.
- Management of the game day box office and ticket scanning system.
- Wrap up and archiving of all player guest and financial records from each event.
- Management, build and execution of all post season events for assigned sports.
5% Professional Development
- Continuously take part in personal and team sales development and training targeted to each unique campaign installation. Continually monitor and study evolving best sales practices from relevant industries with a focus on growth and the customer experience.
5% Other Duties as Assigned
What We Can Offer
$18.29 to $21.00 per hour
This job posting contains a pay range, which represents the range of salaries that AWPAA believes, in good faith, at the time of this posting that it might be willing to pay for the posted position. AWPAA expects to hire for this position near the middle of the range. Only in truly rare and exceptional circumstances, where an external candidate has experience, credentials or expertise that far exceed those required or expected for the position, would AWPAA consider paying a salary or rate near the higher end of the range.
Who We Are
USMA is renowned as the world’s preeminent leadership development institution. Located on the banks of the Hudson River in West Point, NY, it is approximately one hour from New York City. The mission of USMA is "to build, educate, train, and inspire the Corps of Cadets to be commissioned leaders of character committed to the Army Values and ready for a lifetime of service to the Army and Nation." This position will be housed within the AWPAA, which is a non-profit corporation organized to manage and support the 30 intercollegiate athletic programs at the Academy. The AWPAA mission is to recruit, educate, train and inspire leaders of character who are committed to the values of Duty, Honor, Country through an extraordinary NCAA Division I athletic experience.
