About NCSA College Recruiting
NCSA College Recruiting is the world largest college recruiting platform, providing student-athletes content, tools, coaching and access to a network of 40,000 college coaches across 37 sports. NCSA is an online experience of IMG Academy, the world’s leading sports education brand and one of Sports Business Journal's Best Places to Work in Sports in 2024. IMG Academy provides a holistic education model that empowers student-athletes to win their future, preparing them for college and for life. Additional on-campus and online experiences include:
Position Summary
As the Lead Salesforce Administrator, you will hold primary responsibility for the day-to-day operational leadership for our Salesforce platform, maintaining its technical scale, resilience, integrity, security, and performance. This role is pivotal in providing hands-on guidance, leveraging industry expertise, Salesforce knowledge, and technical acumen to drive key organizational initiatives. Collaborating closely with cross-functional teams spanning sales and service operations, marketing, sales, product, and technology, you will operationalize the successful delivery of end-to-end digital customer experiences. Your primary focus will be the updating, optimizing, and maintaining of Salesforce solutions tailored to our business needs.
This role presents a foundational opportunity to shape and elevate our Salesforce discipline. You will establish the operating pattern, standards and practices surrounding our administration of Salesforce products in coordination with the Sales & Service Operations, Product and Technology teams and external implementation partners, including Salesforce itself. The ideal candidate possesses a profound understanding of administration in the Salesforce ecosystem, especially Sales Cloud, Service Cloud, and Marketing Cloud. The ideal candidate will have an affinity for solid development operations methodology, data quality, testing, and observability. Equally important are the communication and collaboration skills required to align technical, operational and leadership stakeholders with plans, initiatives and new ways of working.
Reporting to the Lead Salesforce Architect and partnering closely with cross-functional leaders, you will help drive the evolution of our business and technical capabilities across the customer experience. Your efforts will ensure a resilient, scalable Salesforce implementation aligned with our ambitious business growth objectives.
Position Responsibilities
Knowledge, Skills and Abilities
Certifications
#LI-TR1
Background Requirements:
Don’t meet every single requirement? We are dedicated to building a diverse, inclusive, authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfect with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
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NCSA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.