Join the team at Hershey Lodge, an award-winning resort best known for being warm, welcoming, and distinctly Hershey. Offering 665 guest rooms and 100,000 square feet of function space, Hershey Lodge provides convenience and comfort for families and guests of all ages. We hope you'll enjoy the sweet hospitality and iconic chocolate details around every corner.

This position is responsible for conducting the front-of-the-house and back-of-the-house audit for the Hershey Lodge.

As a Full-Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ID! Your total compensation consists not only of the wage that you are paid, but also includes Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working, 401K Contribution, paid time off, and so much more!

Job Duties (Duties marked with an asterisk are essential functions of this job):

• Responsible for breaking down room revenue by type*
• Posting and balancing room and tax charges*
• Balancing all daily postings and activities*
• Posting and balancing accounts receivable vouchers*
• Preparing daily Managers' Report*
• Running and distributing other operating reports*
• Answer guest phone calls and arrange wake-up calls*
• Welcoming and registering guests*
• Coordinating guest arrival and reservations
• Performing other duties as assigned

Qualifications:

• Must be at least 18 years of age or older.
• Valid driver's license
• High School Degree or equivalent
• Minimum of 1 year experience in guest customer service.

Knowledge, Skills, and Abilities:

• Night Audit or hotel accounting experience preferred but not necessary.
• Must be able to communicate well with both guests and employees.
• Must be able to work independently and make decisions independently.
• Familiarity with computerized front office systems, policies and procedures preferred.
• Must present professional image appropriate to the Hershey Lodge standards.

Job Demands:

• Physical requirements include standing, finger dexterity, good hearing, performing detailed work at close distances and communicating verbally.
• Shift includes 11 PM to 7 AM five days per week; weekends and holidays included.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer